Webroot Filtering Extension 64 bit?

Our friendly Helix is of course much more informed than I am!

Since it gives the same error in both the console and in Internet Explorer I just have a gut feeling now that it is an account permissions error and that you would have to contact support here: https://www.webrootanywhere.com/servicewelcome.asp
and let them know what is going on; make sure you tell them that everything is set to access and that you still can't load your passwords. I had the exact same thing happen to me and after trying fixes in the forum the only thing that solved was that Webroot's support staff had to go into my account and set everything. After that it worked perfectly even in 64-bit browsers.

If you want to try a support ticket, let us know when they get you fixed :D

Shran

It's entirely possible that the Password manager won't work in x64 browsers, the thing leading me to think it would though is because he can't access the passwords in the management console either. I have used the password manager in 64-bit browsers and it works just the same. I'm starting to think maybe it's an account problem that support needs to fix for him as that's what they had to do for me was go in there and reset everything themselves then it worked perfectly even in 64 bit browsers 😃

Unsucessful, same results as last time...

The password manager still gives me an uknown email address error and I am still unable to get into the passwords page via console.
 
Also, the link to the passwords page via the Webroot software Passowrds Manager tab prompts me to log in, I login, and the passowrds page gives the same error.

I cannot set everything to admin, I could set passwords to access, and everything else to admin. I have two seperate consoles, would that cause a problem?

Great 😃! As I'm sure you probably already read, just remember that when a new version of the WSA client is released, you will have to manually update the extension by removing it from Waterfox's addon manager (do NOT delete the files in the WRData folder), then repacking the new version of the extension using the same procedure. Now that the extension is installed, you can also delete the .xpi file you used to install it if you want to. I know I have seen this issue before with the password manager and the solutions, I just have to find them. I will post back as soon as I can.

Shran

It looks like Windows is set to "Hide extensions for known file types". You have to disable that in order to be able to remove the .zip extension. You can re-enable it afterwards if you want to. To do that, open your user folder, or any folder, and look in the menu bar near the top. The first button should say "Organize". Go ahead and click that, then click "Folder and search options". Then, click on the tab that says "View". Under "Advanced settings" there should be an option to hide extensions for known file types. Uncheck that, apply, and close the options windows. Now see if you can see the .zip extension on the file.

Thanks!
Shran

Windows by default doesn't highlight the extension when you rename a file, to prevent you from accidentally changing it. Just go ahead and use your mouse or keyboard to position your cursour behind the file extension, then delete the .zip part, and add .xpi to it.

Let me know if that works!

Hmmm... regarding the filtering extension, do you have the WRDATAPKG folder back? Hopefully that is back and not missing again.
 
I will try to replicate the password manager and see if I can figure out what is going on with it. It may be a problem that I or someone else has seen before so someone may have an easy fix for it ;)
EDIT: this may sound a bit silly and back to basics, but sometime this works. Have you rebooted your computer after reinstalling WSA? WSA puts two items in the system startup that will prompt you to install the filtering extension in your browsers after you reboot and open the browser again.

Awesome! It's good that the original problem is decided to go away 😉. Now let's see if we can tackle this other problem. Just to be sure, do you have the filtering extension in Waterfox as well, or just the password manager?

Regarding not accepting your login details, there could be a few causes for that. I know from a previous post that you already set up your management console account. In your management console, can you see a button to view your managed passwords? You may still need to set up your console to store your passwords. If that's already been done, try clicking on the little "W" icon in the Webroot password manager toolbar, and see if it prompts you to log into your management account. If it does, go ahead and login with the same login details you use for my.webrootanywhere.com, and see if that will get it to start storing credentials.

HTH,

Shran 😃

Entirely my pleasure, Evan...as you say...TEAMWORK...for the benefit of our Community users...;)

Hi Niervaco
 
To uninstall in the situation you are describing please follow the following advice:
 
"If someone can't remove WSA because it's not listed in Programs & Features or All Programs use this in the Commandline or Run Dialog: "C:Program FilesWebrootWRSA.exe" –uninstall  making sure that it is run in an elevated Command Prompt/Run as Administrator! Source: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/PC-Uninstallation-Option-Missing-f..."
 
HTH?
 
 
Baldrick