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Webroot Filtering Extension 64 bit?


Userlevel 1
I run Webroot Secure anywhere and I haven't found the Webroot filtering extension for Firefox on Waterfox, a 64 bit reiteration of Firefox.
 
When I had to install a 32 bit browser for BattleField 3 I found that it immediatly prompted me to install it for regular Firefox. Again I have not been able to sucessfully find the prompt for Waterfox after reinstalling WSA. Is the plugin 64 bit ready for FF?
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Best answer by jpasternak 3 June 2014, 12:46

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37 replies

Userlevel 7
Nah, sorry...but PM is working fine here in IE 11 64bit version under Windows 7.
Userlevel 7
Our friendly Helix is of course much more informed than I am!

Since it gives the same error in both the console and in Internet Explorer I just have a gut feeling now that it is an account permissions error and that you would have to contact support here: https://www.webrootanywhere.com/servicewelcome.asp
and let them know what is going on; make sure you tell them that everything is set to access and that you still can't load your passwords. I had the exact same thing happen to me and after trying fixes in the forum the only thing that solved was that Webroot's support staff had to go into my account and set everything. After that it worked perfectly even in 64-bit browsers.

If you want to try a support ticket, let us know when they get you fixed :D

Shran
Userlevel 1
Helix me and Commander have solved getting the Filtering extension onto Waterfox successfully.:D I have now encountered password management problems in the Password manager and the Passowrds area via console.
 
EDIT: The password management plugin for I.E. 11 also is showing the same error.
Userlevel 7
It's entirely possible that the Password manager won't work in x64 browsers, the thing leading me to think it would though is because he can't access the passwords in the management console either. I have used the password manager in 64-bit browsers and it works just the same. I'm starting to think maybe it's an account problem that support needs to fix for him as that's what they had to do for me was go in there and reset everything themselves then it worked perfectly even in 64 bit browsers 😃
Userlevel 7
Badge +56
Just to repeat what I said here and still not heard anything. https://community.webroot.com/t5/Webroot-SecureAnywhere-Internet/Webroot-Filtering-Extension-64-bit/m-p/112828#M2817
 
IMHO,
 
Daniel
Userlevel 1
Unsucessful, same results as last time...
Userlevel 7
Okay, let's try this. If you have a second email address (make sure it is one that you log in to often and is secured with a strong password), you can set up another user in your management console with your second email address and give that second address access to only the password section (or the entire admin privileges if you want). It takes about 15 minutes for the Password service to be enabled on a new user. You will have to login to this second email address to confirm the setup and login to the console with it. After you wait for the 15 minute set up period, try to log in with the second email address/user you just created, and see if you can access the password section from there.

Hope this helps,
Shran
Userlevel 1
The password manager still gives me an uknown email address error and I am still unable to get into the passwords page via console.
 
Also, the link to the passwords page via the Webroot software Passowrds Manager tab prompts me to log in, I login, and the passowrds page gives the same error.
Userlevel 7
As far as I know, two separate consoles should not cause a problem. Go ahead and see if you can log into the password manager toolbar now that it is set to access, that may have done the trick.
Userlevel 1
I cannot set everything to admin, I could set passwords to access, and everything else to admin. I have two seperate consoles, would that cause a problem?
Userlevel 7
When you log into your management console, do you see where it lists the email address you used to log in? If you click that, you should get a drop down menu, if you do, please click "Manage Users" and see what permissions it lists for you. Everything should be set to Admin/Access for your email address (If you ever allow other users to log into your management account, be careful not to give them full admin access unless you want to). If everything, including the "Passwords" section is not set to Admin, see if you can edit your permissions and set everything to Admin. Then reboot your computer again to prompt WSA to check in with the cloud, and try logging back into your password manager. If it works, the little "W" will turn green.

Let me know if this works!

Shran
Userlevel 7
Great 😃! As I'm sure you probably already read, just remember that when a new version of the WSA client is released, you will have to manually update the extension by removing it from Waterfox's addon manager (do NOT delete the files in the WRData folder), then repacking the new version of the extension using the same procedure. Now that the extension is installed, you can also delete the .xpi file you used to install it if you want to. I know I have seen this issue before with the password manager and the solutions, I just have to find them. I will post back as soon as I can.

Shran
Userlevel 1
I have done so, and now the filtering extension now operates in Waterfox, thanks!
 
However my passowrds page in console mode cannot be displayed and my login credentials in the password manager arent working.
Userlevel 7
It looks like Windows is set to "Hide extensions for known file types". You have to disable that in order to be able to remove the .zip extension. You can re-enable it afterwards if you want to. To do that, open your user folder, or any folder, and look in the menu bar near the top. The first button should say "Organize". Go ahead and click that, then click "Folder and search options". Then, click on the tab that says "View". Under "Advanced settings" there should be an option to hide extensions for known file types. Uncheck that, apply, and close the options windows. Now see if you can see the .zip extension on the file.

Thanks!
Shran
Userlevel 1
http://puu.sh/9dDkt/3d3b40c15a.png
 
I couldnt access the filename extension. the .xpi I have added after the filename. There was no .zip.
Userlevel 7
Windows by default doesn't highlight the extension when you rename a file, to prevent you from accidentally changing it. Just go ahead and use your mouse or keyboard to position your cursour behind the file extension, then delete the .zip part, and add .xpi to it.

Let me know if that works!
Userlevel 1
I have just restarted and no prompt to install a filtering extension.
 
also, follwing your steps oon how to install the extension in Palemoon. (because the folder is back) how to delete the .zip and rename it to .xpi? All I could do is add .xpi to a .zip file (at least that what it looks like.)
Userlevel 7
Hmmm... regarding the filtering extension, do you have the WRDATAPKG folder back? Hopefully that is back and not missing again.
 
I will try to replicate the password manager and see if I can figure out what is going on with it. It may be a problem that I or someone else has seen before so someone may have an easy fix for it ;)
EDIT: this may sound a bit silly and back to basics, but sometime this works. Have you rebooted your computer after reinstalling WSA? WSA puts two items in the system startup that will prompt you to install the filtering extension in your browsers after you reboot and open the browser again.
Userlevel 1
The password manager only appears and installs. I have set up my console to store passwords. However, upon clicking the button to get into the passwords the page it prompts me that the page couldn't be accessed.
 
The filtering extension does not appear.
Userlevel 7
Awesome! It's good that the original problem is decided to go away 😉. Now let's see if we can tackle this other problem. Just to be sure, do you have the filtering extension in Waterfox as well, or just the password manager?

Regarding not accepting your login details, there could be a few causes for that. I know from a previous post that you already set up your management console account. In your management console, can you see a button to view your managed passwords? You may still need to set up your console to store your passwords. If that's already been done, try clicking on the little "W" icon in the Webroot password manager toolbar, and see if it prompts you to log into your management account. If it does, go ahead and login with the same login details you use for my.webrootanywhere.com, and see if that will get it to start storing credentials.

HTH,

Shran 😃
Userlevel 1
Indeed after the uninstall and reinstall of Webroot it prompted me to have a password manager add on installed on Waterfox and I installed. However this little add on isn't accepting my login details for some reason.
 
Origional problem solved, new problem arised... right?
Userlevel 7
Entirely my pleasure, Evan...as you say...TEAMWORK...for the benefit of our Community users...;)
Userlevel 7
Thank you, Solly! I would have had to search for that one 😃 Teamwork - one of the things I love about Webroot!
Userlevel 7
Hi Niervaco
 
To uninstall in the situation you are describing please follow the following advice:
 
"If someone can't remove WSA because it's not listed in Programs & Features or All Programs use this in the Commandline or Run Dialog: "C:Program FilesWebrootWRSA.exe" –uninstall  making sure that it is run in an elevated Command Prompt/Run as Administrator! Source: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/PC-Uninstallation-Option-Missing-f..."
 
HTH?
 
 
Baldrick
Userlevel 1
Thanks guys, I have not touched the files in this folder yet, but I would like to reinstall Webroot. (As I have also had problems accessing the web console from Webroot panel.)
 
Webroot is not listed in the programs in the uninstall menu. I have also deactivated the PC from the web console, and redownloaded the setup file and executed it. It acted like it didn't uninstall at all. (I have read a post that says to do this in order to remove WR from a PC.)
 
http://puu.sh/9dxMD/60895a98fc.png (it isn't anywhere where it would be.)
 

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