When I had to install a 32 bit browser for BattleField 3 I found that it immediatly prompted me to install it for regular Firefox. Again I have not been able to sucessfully find the prompt for Waterfox after reinstalling WSA. Is the plugin 64 bit ready for FF?
Best answer by jpasternakView original
Since it gives the same error in both the console and in Internet Explorer I just have a gut feeling now that it is an account permissions error and that you would have to contact support here: https://www.webrootanywhere.com/servicewelcome.asp
and let them know what is going on; make sure you tell them that everything is set to access and that you still can't load your passwords. I had the exact same thing happen to me and after trying fixes in the forum the only thing that solved was that Webroot's support staff had to go into my account and set everything. After that it worked perfectly even in 64-bit browsers.
If you want to try a support ticket, let us know when they get you fixed :D
EDIT: The password management plugin for I.E. 11 also is showing the same error.
Hope this helps,
Also, the link to the passwords page via the Webroot software Passowrds Manager tab prompts me to log in, I login, and the passowrds page gives the same error.
Let me know if this works!
However my passowrds page in console mode cannot be displayed and my login credentials in the password manager arent working.
I couldnt access the filename extension. the .xpi I have added after the filename. There was no .zip.
Let me know if that works!
also, follwing your steps oon how to install the extension in Palemoon. (because the folder is back) how to delete the .zip and rename it to .xpi? All I could do is add .xpi to a .zip file (at least that what it looks like.)
I will try to replicate the password manager and see if I can figure out what is going on with it. It may be a problem that I or someone else has seen before so someone may have an easy fix for it ;)
EDIT: this may sound a bit silly and back to basics, but sometime this works. Have you rebooted your computer after reinstalling WSA? WSA puts two items in the system startup that will prompt you to install the filtering extension in your browsers after you reboot and open the browser again.
The filtering extension does not appear.
Regarding not accepting your login details, there could be a few causes for that. I know from a previous post that you already set up your management console account. In your management console, can you see a button to view your managed passwords? You may still need to set up your console to store your passwords. If that's already been done, try clicking on the little "W" icon in the Webroot password manager toolbar, and see if it prompts you to log into your management account. If it does, go ahead and login with the same login details you use for my.webrootanywhere.com, and see if that will get it to start storing credentials.
Origional problem solved, new problem arised... right?
To uninstall in the situation you are describing please follow the following advice:
"If someone can't remove WSA because it's not listed in Programs & Features or All Programs use this in the Commandline or Run Dialog: "C:Program FilesWebrootWRSA.exe" –uninstall making sure that it is run in an elevated Command Prompt/Run as Administrator! Source: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/PC-Uninstallation-Option-Missing-f..."
Webroot is not listed in the programs in the uninstall menu. I have also deactivated the PC from the web console, and redownloaded the setup file and executed it. It acted like it didn't uninstall at all. (I have read a post that says to do this in order to remove WR from a PC.)
http://puu.sh/9dxMD/60895a98fc.png (it isn't anywhere where it would be.)