Best answer by RetiredTripleHelixView original
Webroot Online User Console Not Updating Recent Scan Information
Hey all... having an issue where recently my Wife's laptop is not updating scan information (date/time/results) of recent scans on the web console (it is showing current activity on her laptop in the application). I tried to send a scan command from the console to her laptop to do the scan and that didn't work for some reason. Then I manually scanned her computer yesterday 5/18/13 after looking at the activity listed on the console which stated that the last scan occurred on 5/16/13. Even after running yesterday's scan (5/18/13) it did not log the updated results to the web console. Haven't changed any settings on her laptop or on the console. Her laptop on the console is set for "user configuration" along with mine. i thought it was b/c I needed to clear browser cache but I did that and went back several times today and the date, time and results have not changed since 5/16/13. Thanks....
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Webroot Installer (PC)
Yes, the computer that is not updating on the Console correctly is the one that needs to be re-installed.
Let us know if it works 🙂
When you deactivate a PC in the Console, it will also uninstall the software from that PC. If you re-install the software, that does not relist the PC on the Console automatically. See This Article for how to reactivate it in the Console.
It looks like a step is missing in the Knowledge Base Aritcle.. I will send a note about that to get it fixed!
Glad that you have it fixed, and sorry that I was not quite on the mark on getting you to the right spot!