After a full scan webroot highlights a threat and when I move to the next step to remove it I get a screen that says it can't remove it. I've tried in Safe Mode with same results. I've rebooted, etc, with same results.
The other interesting thing is that when I look at the threat log it says that no threats have ever been detected. I'm not sure whether I really have a threat or not?
The 'dashboard' shows active threat and after a scan it displays one threat removed.
Hello ddygert, Welcome to the Webroot Community Forum. :D
Sorry to hear your having troubles with your computer. Please submit a Support Ticket and they will sort this problem for you.
Thank you,
Dave. 😉
Sorry to hear your having troubles with your computer. Please submit a Support Ticket and they will sort this problem for you.
Thank you,
Dave. 😉
Yes, please do what Dave said and submit a support ticket.
I am wondering, what threat is it showing that you have?
I am wondering, what threat is it showing that you have?
Thanks fort he replies - I just did submit a ticket.
To answer what threat it is saying this is what I put in the ticket:
"The file identified as an issue 'sdfhgdf.sys' in the system32drivers directory and the infection name is changing - I just completed one now and it says 'Pua.Goobzo' but I know for sure it said something different earlier."
To answer what threat it is saying this is what I put in the ticket:
"The file identified as an issue 'sdfhgdf.sys' in the system32drivers directory and the infection name is changing - I just completed one now and it says 'Pua.Goobzo' but I know for sure it said something different earlier."
Well, strange but this last time, it said it removed it and re-scanned and everything looks good now...
So hopefully everything is ok.
Thanks for the help!
So hopefully everything is ok.
Thanks for the help!
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