Best answer by JP_View original
Webroot update won't install
I got an alert that it was time to update webroot. Clicked the link which took me to Best Buy's site. Not satisfied with their pricing, I shopped, purchased, and downloaded it from Amazon. But the existing Best Buy Webroot won't allow the new one to install. It just keeps taking me to Best Buy to purchase the darn thing. I think the solution is to delete old webroot, but I'm a bit afraid that I will also lose the newly purchased one. Please advise. Thanks!
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Please try a Uninstall / Re-install. Make sure you have a copy of your keycode.
Since you bought the keycode from Amazon, Do Not use the Best Buy Link.
Please follow the steps closely!
You can activate your new keycode by following these quick steps:
1. Open the Webroot program and click the gear icon next to "My Account."
2. Enter your keycode in the field provided under "Activate a new keycode” and click "Activate."
3. If a scan starts automatically, allow the scan to complete.
Have a nice day,