When I bought this computer from Best Buy, they installed Webroot on it. Now, it just expired.
When I bought this computer from Best Buy, they installed Webroot on it. Now, it just expired, and i can't get a newer version to load, even though it is only the second install off of a three install version. Anyone have any ideas.
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Can you please do a clean install of WSA and Please follow the steps closely!
Hope this helps,
Welcome to the Community Forum,
Did you purchase again from Best Buy or Webroot?
Is Webroot still installed on your computer or not? . Also if you renewed do you have a new keycode?
EDIT:: The reason I ask that if you have a new keycode you can go here http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C12_MyAccount/CH11b_ActivatingKeycode.htm
Or we can do a clean reinstall of Webroot with the Best Buy version if you'd like. I can send you the instructions.
Sorry I merged posts. It makes it easier to answer questions that are the same issue.
Could you let us know how you are doing? Thanks!
So sorry this is giving you so much trouble. You can call Support here Monday https://tel:18776126009
Usually the Support Team is pretty quick and they will email you as soon as they can.
But if you just purchased a renewal you can contact the GeekSquad for help because they have a warranty of 30 days fron puchasing.
Here is there number here 1.800.Geeksquad
Again I hope this helps,