Best answer by TripleHelixView original
Why can't I add a second computer, nor download the protection to my cell phone?
I am supposed to be able to protect up to five computers and my cell phone. I get error messages everytime I try to do either.
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You should be able to install WSA on all your PCs/Macs using the relavant installer, and entering the keycode you have for your 5 user license when prompted each time. So please advise as to exactly is 'preventing' you for doing so...do you see or receive any error messages...and if so what are they?
In the case of you cell phone please advise which operating system it runs under as you will need to download the WSA related app to it and which one you need to download and install depends on the phones OS and which version of WSA you are licensed for.
Many thanks in anticipation.
Trying to install Webroot on second computer but it says installation code is invalid.
Do you have your keycode?
Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
Please follow the steps below closely in terms of installing WSA on the target system/machine!