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why isn't my webroot renewing?

  • 16 December 2016
  • 6 replies
  • 77 views
D
Rank
I updated my payment way before the date, and it didn't auto renew. I did it again just now. I do hope I don't get double charged. I used a credit card and got WebRoot through Geek Squad at Best Buy.
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Best answer by BurnDaddy 20 December 2016, 17:19

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6 replies

ProTruckDriver
Rank
Userlevel 7
Hello dustylee15 , Welcome to the Webroot Community Forum. :D
 
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
 
HTH,
Dave.;)
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 
D
Rank
I don't know my password to login as I didn't set it up.
ProTruckDriver
Rank
Userlevel 7
I would suggest you call Webroot Technical Support, they will get it sorted for you. 1-866-612-4227 😃
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 
D
Rank
Eh, I rather not. It shoulda already been set to my main email as it is. 
 
Edit: Found a trick to start a support ticket. Save the URL to the ticket, and just go back and check. 
D
Rank
Man, it's so **bleep**ing stupid I have to deal with Geek Squad and not you guys since it's your software and not theirs. I hate Geek Squad's telephone support. Anyway, this is fixed now after they charged my cared to renew the plan and webroot. 
B
Rank
@ wrote:
Man, it's so **bleep**ing stupid I have to deal with Geek Squad and not you guys since it's your software and not theirs. I hate Geek Squad's telephone support. Anyway, this is fixed now after they charged my cared to renew the plan and webroot. 
Hello dustylee15,
 
Unfortunately, since you have the Best Buy version of Webroot it is Geek Squad that you must deal with when it comes to billing/renewals. In the future, when your subscription nears expiration, I suggest you purchase directly from Webroot, not BB. That way all issues will be handled directly by Webroot and their excellent support team. (If you go that route you will need to contact Webroot support at that time to transfer passwords if you use the Password Manager).
 
Hope this info helps,
 
BD

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