WIN 10 crashes after Webroot installation

  • 8 September 2016
  • 1 reply
  • 190 views

installation of Webroot SA makes my Win 10 computer crash (blue screen of death BSOD). Why does this happen and how can I install teh program without crashing my computer?  Thanks.

1 reply

Userlevel 7
Hi barshfield
 
Welcome to the Community Forums.
 
This is not normal and therefore as a first step I would try an uninstall/cleasn reinstall of WSA. If you would like to try this then please follow the steps below closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
and check to see if you get the BSOD again. Either way post back to let us know how you are faring.
 
Regards, Baldrick

Reply