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Windows 8.1 upgrade

  • 17 October 2013
  • 52 replies
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This morning, when I attempted to upgrade my Windows 8.0 x64 system from the Microsoft Store to Windows 8.1, the file downloaded just fine, but when it attempted to install the upgrade, I kept getting error code 0x80070057.  I tried googling this, but had no luck.  I then disabled Webroot Secure Anyware and the upgrade was able to complete with no problem.  I don't know if anyone else has had the same problem, but I thought that I would share my experience.
 
Steve
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Best answer by RetiredTripleHelix 7 November 2013, 23:55

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explanoit
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Ah, I found the issue. LastPass only had their code ready with fixes on November 4th. Even worse, it's a major release rather than a simple bugfix release. Webroot is probably working their asses off trying to wrap all their custom coding around it. I would not want to be them right now.
Sorry I doubted you @. :$
https://lastpass.com/upgrade.php?fromwebsite=1&releasenotes=1
 
---------------------------------------- Business Products Sr. Community Leader and Expert Advisor - WSA-Enterprise administrator over 2000 clients First company to 1000+ WSA endpoints | Power User / Business Ambassador / WSA-C and WSA-E Beta tester Find me on Twitter!
Richard
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Thank you for letting us know about this.  We are currently watching the Windows 8.1 update going through.

As a tip, it is often recommended to deactivate your AV solution when going through an OS upgrade of this magnitude.  As the machine will be focused only on this upgrade, it will not be at risk.  You can reload/reactivate it upon the start of the new OS.
 
Please let us know if you have any further issues or notice anything else and we will look into it all more.
--Richard Melick-- Marketing Outreach Specialist Webroot ThreatBlog Stay updated with unique security news and follow me on Twitter
RetiredTripleHelix
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Hello everyone if you have issues with WSA & Win 8.1 both x86 & x64 please do a clean reinstalt of WSA if the toolbar fix that David suggested above does not work! To do a clean reinstall Download a fresh copy of WSA Here and make sure you have a copy of your keycode then Uninstall REBOOT then install with the new installer and let it finish it's install scan then REBOOT once again then check your Browsers as I can only show for IE 11 & Firefox 24 because I don't use Chrome please see pictures below. But notice the latest release of Java still remains incompatible.
 
HTH,
 
Daniel
 


 


 


 
 

T
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I am going to share some tech support for people who are having  problems with the Password Management Toolbar in IE 11... I have not seen anyone post a fix for this issue other than uninstalling/re-installing and using the Toolbar Fix app which by the way does not work without following the steps below... Here ya go;
 
Note
  • Enhanced Protected Mode helps protect your PC from malware and other attacks. Only turn off Enhanced Protected Mode if you're sure about increasing the level of risk to your PC   [list=1]
  • Open the desktop, and then tap or click the Internet Explorer icon on the taskbar.
  • Tap or click the Tools button [img]http://res2.windows.microsoft.com/resbox/en/6.2/main/f2d3a394-a4c3-4747-989e-cf3f6b782b2f_43.jpg[/img], and then tap or click Internet options.
  • On the Advanced tab, under Security, clear the Enable Enhanced Protected Mode check box, and then tap or click OK. You'll need to restart your PC before this setting takes effect.   I would encourage WR programmers to build into their code as a work around for this to eliminate turning off EPM in IE 11. This is only applicable for IE 11.... Older versions of IE, all Chrome and FF should be fine.   All this and at NO CHARGE... Webroot wasn't any help regarding this issue so I found a resolve on my own.. Good luck and this should take care of anyone who is having this problem in W 8.1/ IE 11  
[/list]
R
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The following article is a update on Windows 8.1 upgrade

(Leaker claims only some Windows 8.1 users will get free Windows 9 upgrades)

By Gregg Keizer
Computerworld | Sep 29, 2014 2:05 PM PT
 
Microsoft will offer some Windows 8.1 users a free upgrade to the next edition, tentatively labeled as Windows 9, a notorious spiller of the company's secrets said today.
 
According to Wzor, Windows 9 will be a free upgrade from some but not all copies of Windows 8.1. For those currently running Windows 7, the upgrade will come with a price tag. Wzor publicized the claims in a short series of tweets today.
But the free upgrade deal has a big caveat.
 
ComputerWorld/ full article here/ http://www.computerworld.com/article/2688806/leaker-claims-only-some-windows-8-1-users-will-get-free-windows-9-upgrades.html
B
My upgrade went through without a hitch....EXCEPT...I can no longer use Password Manager or load the Webroot Toolbar...according to error message the toolbar is not not compatible with WIN 8.1...WIN 8.0 was not a problem...anyonbe have ANY suggestions how to get either of these back up and running.
 
 
 
 
 
shorTcircuiT
Userlevel 7
@ wrote:
I'm getting an error message that Webroot Toolbar is "incompatible" with WIN 8.1...are you saying that you are not having this problem...I'm wondering if I should reload WAS and start from scratch.
It would not hurt to do that, but probably not needed.  You might try running this Toolbar fix utility: it should reinstall the toolbar only.  
http://download.webroot.com/toolbarfix.exe
 
I have heard of a few people getting that error, but Webroot support states that although they have also experienced the error that things are actually compatible.  The Windows Compatibility checker seems to have an issue even though no issue may actually be there.
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B
Just got off the phone with support and the problem is IE 11...NOT WIN 8.1...they claim they are working on it and there should be an automatic update to deal with this issue in about two weeks.
M
We should also keep in mind that the Metro/Modern IE 11 is differrent than the desktop version, both of which are resident in Win 8 and Win 8.1 except of RT tablets. If you use the Metro/Modern "App" version most if not all toolbars and add ons will not function. The trick is to use the desktop version if you are able. The desktop version is on the "Program Files (x86)" folder. I believe the App/Modern version is in the regular "Program Files" folder. Ths may be helpful, or I may be mistaken, but that is worth a look.
 
T
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You can set IE 11 or 10 for that matter, to open on the desktop from IE tools, internet options, in the drop down, set IE to open on desktop... etc...
RetiredTripleHelix
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@ wrote:
Thanks for the advice, TripleHelix.  I have uninstalled and reinstalled WSA with a reboot and am still finding the Webroot Toolbar and Vault showing up as incompatible in IE11 Win 8.1 x64.  I have tried with IE Protected Mode turned off, and I have also tried the Toolbar fix, all to no avail.  Is any one else still having problems with these WSA add-ons after upgrading to Windows 8.1/IE 11?  (WSA virus and malware protection are running fine.)
Hello JBB and Welcome to the Webroot Community Forums!


 
:
 
"Full IE11 support will be in place in the next update. We're waiting for some final testing but should have it out soon."
 
That sounds like good news! ;)
 
HTH,
 
Daniel 😉
J
Great!  Thanks, TripleHelix - and JoeJ, too.  That does, indeed, sound like good news!
 
(By the way, TripleHelix, is 'HTH' short for 'Happy to Help' or for 'Helix-turn-helix'?)
RetiredTripleHelix
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@  That's what I mean blame Microsoft.................. not Webroot! There is nothing but issues with the upgrade to Win 8.1 via my MVP channels and it's unbelievable.
 
Daniel
shorTcircuiT
Userlevel 7
@ wrote:
@  That's what I mean blame Microsoft.................. not Webroot! There is nothing but issues with the upgrade to Win 8.1 via my MVP channels and it's unbelievable.
 
Daniel
In a very roundabout, indirect, and overly long way, that is exactly who I was blaming with my comment.  
 
It really has NOT been a smooth release at all: many software vendors seem to have been caught offguard with last minute or unexpected changes.
 
🙂  
New to the Community? Register now and start posting! "If you don't learn something new every day, you need to pay more attention. I often get my daily learning here so grab a chair and stay a while!" WSA-Complete (Beta PC), WSA Mobile (Android), WSA Business Mobile (Android) WSA-Endpoint (PC- Some of the time.....)
shorTcircuiT
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@ wrote:
They really chewed the cud on this one almost if not worse than Windows ME yuk.
 
Daniel :@
Hm... nah.  Windows ME was just plain the #1 worst Windows release ever in my opinion LOL!  I was running a computer shop at the time of release.  We didn't use it on computer builds.  Period.
 
 :)
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Rakanisheu Retired
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I updated 3 PC`s in the office here to 8.1 with no issues. It may have been that the windows store was a bit busy with the offical update?
S
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Again, it was only when I disabled Webroot that the upgrade was able to complete. Who knows, maybe it was something else on my system that caused the problem. My solution was to disable Webroot which allowed the file, already downloaded to my machine, to compete its' installation.

My only interest in posting this was to share my experience just in case other users had the same error code.
Rakanisheu Retired
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One of the VM`s threw up the same error but I waited a few minutes and clicked update again and I worked. I am guessing server load at the moment but it was certainly worth posting the info! Thanks!
RetiredTripleHelix
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I updated 2 VM's to 8.1 32bit & 64bit with no issues and leaving WSA on. Just for info.
 
TH
explanoit
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I've been running 8.1 with WSA in an enterprise setting, no problems found.
---------------------------------------- Business Products Sr. Community Leader and Expert Advisor - WSA-Enterprise administrator over 2000 clients First company to 1000+ WSA endpoints | Power User / Business Ambassador / WSA-C and WSA-E Beta tester Find me on Twitter!
Richard
Userlevel 6
So after some digging, we found that there may have been an issue at the Microsoft server level with the amount of traffic coming in.  They were not expecting such a high turnout for the updates, thus causing issues with the downloading and installing.

Please let me know if you run into any further issues with the upgrade and we will escalate it from there.
 
Richard
--Richard Melick-- Marketing Outreach Specialist Webroot ThreatBlog Stay updated with unique security news and follow me on Twitter
T
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Updated to Windows 8.1 64bit PRO from Windows 8.0 64bit Pro.
No issues and I have EMET 4.0, ESET 7 AV, Outpost Firewall Premium and Sandboxie 4.06 64bit running on the same machine.
M
I had the same problem. Disabled and uninstalled Webroot, and all went well. I had tried other suggested solutions (unplug USB devices, clean boot, but to no avail)
T
You will have to get the update from windows updater. Run the update - reboot and go to the Win store and will work just fine!! I hope that help you out- if not let me!!
T
I use the same 2 programs. They work fine for me.

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