Solved

wrdata folder



Show first post

88 replies

Userlevel 7
Badge +55
There's been a discussion about it here: http://www.wilderssecurity.com/showthread.php?t=305319 just to let you know your not alone!
 
TH
Userlevel 2
Badge +3
Yea , I figured that out,,,just seems there should be a better way than that..
Snake
Userlevel 7
Badge +55
Again the best thing to do is Unistall WSA reboot and install again to clean up WRData Folder! Make sure you have a copy of your license before doing so!
 
Cheers,
 
TH
Userlevel 2
Badge +3
Here is answer from Webroot technical support re: the wrdata folder.
 
"No please do not do anything to the WRData folder, this is our program main folder and if you tried to do anything like removing it it will erase the Webroot software from your computer. The only change we made was to fix the program to allow it to open and work correctly."

Thanks,
Webroot Support Team
 
As far as I am concerned, this is not a good answer. The cloud bases antivirus program was billed as having a very small footprint on the pc. This folder is getting larger than the old program that kept the virus definitions on the hard drive,,,Hope they come up with a better approch soon. I wonder just how large this thing is going to grow.
 
snake
Userlevel 2
Badge +3
Hi TripleHelix,,
Will do!
snake
Userlevel 7
Badge +55
Hi snake please let us know how it goes!
 
Thanks,
 
TH
Userlevel 2
Badge +3
Thanks everybody,,
I submitted a support ticket, will see what webroot has to say about it.
snake
Userlevel 7
Badge +55
Not a problem buddy! :D I know as my WRData Folder is 89MB ATM and I don't have that many U related files in my scan log!
 
TH
Userlevel 7
@ wrote:
Hi snake,
 
Sorry ProTruckDriver that will not decrease the info in that folder the only thing that you can do is uninstall WSA reboot and install again because if you just delete the files it could cause issues with WSA!
 
HTH,
 
TH
Misunderstood the question. I thought snake was talking about just clearing the logs of WSA. Sorry. :$
Userlevel 2
Badge +3
Hi Keith,,
The wrdata folder is 323MB at the moment ,,,it just keeps getting larger. It is located in c: documents and settings all users applications data,,,,I have watched it grow since installing webroot secureanywhere essentials.
Userlevel 2
Hi Snake,
 
How big is the folder? You may want to consider opening a ticket to see if you have a lot of Undetermined files. Undetermined files are journaled by WSA to allow for rollback in the event they are found to be malicious. If you open a ticket, using Help and Support in WSA, your logs are autoloaded with your ticket and support can begin making determinations about any unknown software. Assuming that is the issue that is.  :-)
 
-Keith
Userlevel 7
Badge +55
Hi snake,
 
Sorry ProTruckDriver that will not decrease the info in that folder the only thing that you can do is uninstall WSA reboot and install again because if you just delete the files it could cause issues with WSA!
 
HTH,
 
TH
Userlevel 7
Open WSA > System Tools > Reports > Clear Log.

Reply

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept or continue browsing you agree to our cookie policy. Learn more about our cookies.

    Accept cookies Cookie settings