Now, I have a challenge for you...I real one...
Forget what you know...don't copie and past a known kb procedure, everyting and more was tried...and don't make the classic submit a support suggestion, it's already done since few day...and the expert struggle...
Here's the challenge...I will make the long story short...
OS : Window 10 64 bits with creator fall update
Was on my previous WSA client version 9.0.18.38...everything work...only hapiness...
1. WSA upgrade to version 9.0.18.44...upgrade seem okay...life is good...
2. Open my Chrome browser...the Webroot web filter extention is sudenlly grayed...and the message the Webroot need to be installed and activated to enable the exention...Huh? okay that fine...I reboot
3. Ouch, Webroot client doesn't load on startup and Window security center shoot the message that the computer is unprotected (no antivrus enable)...I take a breath...okay maybe a bad update...shit happen...
4. First time Uninstall...no problem...from Window add/remove program, I uninstall WSA, and a Desactivate my PC from my web console...and reboot...
5. Ok now the sad challenge begin...I downloaded the install file from my Web console and execute...and with surprise...no classic initial or startup scan ! (You know the first computer scan with Webroot prepare and optimise the computer security...) Only the Icon appear from the task bar...and disappear if I point it. and other beserk behavior...
6. Hum...maybe an infection...But Hitman.pro (paid version), Malwarebyte (free) and Eset web scanner found nothing...and instead my WSA problem...my PC run fast and fine)
7. Okay...maybe a bad install...and...ouch Webroot doesn't appear from the App/remove program...I can't uninstall !
I swear, since 2 day, I scout these forum and read help and KB and nothing...absolutely nothing work, I simply can't uninstall these installation...and sadly for now...I don't have the impression that the Support read really my story...Only a copie and paste a procedure...
Okay...now I have a unprotected computer with a stubborn and beserk WSA installation...
Before I wipe out and reinstall Window...I'm looking foward your suggestion...
And sorry I don't want to be sarcastic here...I'm a old Prevx user , following the migration to WSA , and It's the first time that Webroot drop the ball for me...I really want to found a solution instead the reinstall again Window (i just make a fresh install 3 weeks ago...for the fall creator update)
Thanks and have a nice day
BonskY
Best answer by RetiredTripleHelix
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