A few weeks in, I submitted a support ticket asking a question about a virus that got past the webroot onto my pc. I clearly stated in my ticket that I was using WSE 2012 and not one of the older products. What I got back was a template response that basically said if you do not have WSE 2012 installed please download and install that version and then gave instructions on downloading and installing.
I am not trying to be funny or anything, but it just strikes me as strange that they would respond to an important support ticket about a curent problem with a template and not even read what I was asking. So that I would know for future reference, can anyone enlighten me on whether or not that is normal policy for Webroot? Thanks...
Best answer by MikeRView original