I did a system scan with Webroot and a quick scan with Windows Defender and its still there. Much obliged for the help.
Best answer by BaldrickView original
Best answer by BaldrickView original
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Hope that you are well?
It's what we call a PUA or Potentially Unwanted Application...although some will apparently class it incorrectly as malware. It relates to ads & online shopping, but either way it is not good to have on your machine.
Here is what we normally advise in the case of PUAs;
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
To make sure that your WSA is checking for PUAs proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
If that does not helps and you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
And if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Hope that helps?
I strongly recommend that you open that Support Ticket and let the Support Team professionals take a good look at your system to make sure that it is clean.
Thanks again for youzzz guys and galllls help.
Many thanks go out to all Webroot Technicians but also many thanks to all who participate on the Forums.
If your an ol'dog like me and you want to learn some new tricks ( not really tricks, but you know what I mean ) I say , place your trust in the hands of the good people at Webroot and let them be your teacher.
Glad you got it all sorted out. Did Kane happen to say what type of threat Y!Confidential is, (trojan, PUA, other)? I'm just curious because there is conflicting information on the Internet regarding Y!Confidential.
There are a few comments on the Microsoft Website that suggest on how to remove it...but for myself and others, they didnt work.
I posted a question on the Firefox Website and the replies referenced the same replies that were on Microsoft Website.
Since the addition of the [ SPR CLUSTER:A ]...Im kind of curious as if this will grow into something other than a PUA. Hmmmmmm
This is a question I asked over at Firefox and have gotten some replies. If anyone would like to see the answers I got, please feel free to chime in..Some say its horrible and it should be removed immediately. I did try the various options but to no avail.
Please Open a Support Ticket as recommended in an earlier post...the Support Team will take care of this for you.
I'm a little confused. Didn't you already speak with Webroot support (Kane)?
Sorry if I missed something.
A while later, and after speaking with Kane, I began to get replies that were other answers to my question. Some answers claimed that the Earth would suddenly change its directions if it wasn't removed while others claimed there were 72 Days in December. Those I ignored, but one reply from a Moderator of Firefox gave a pretty stern warning about it and suggested I ask Webroot again to investigate it. In his posting, he listed what it was and what it can do to the workings of a computer if its not permanently removed. Thats when I contacted Webroot again.
I'm the first to admit that I have no freeking idea about computers or their workings and if I did have a freeking idea, Id most likely freek the idea up. I'm a retired Cabinet Maker who spent 35 years in the trades. We work off hand drawings or a set of plans or a picture. I also considered a hand shake a form of contract. Signatures are helpful but a persons word is etched in stone.
I'm at fault for reading to much into what I read about that freeking Y!Confidential thing and should have listened to what Kane expressed but I didn't, I let my imagination get the better of me. Let me close by saying, I coulda, woulda shouda listened to technicians at Webroot in the first place instead of doubting them.
All is well.