Webroot® SecureAnywhere™ - Internet Security Plus
Webroot® SecureAnywhere™ - Internet Security Plus
- 2,478 Topics
- 9,964 Replies
Can my Browser Settings Block My Ability to Post in One Particular Forum?
There is a forum on the Web where I yearn to post. For six months, when I attempt it I receive the following: ________________, you do not have permission to access this page. This could be due to one of several reasons:Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system? If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation. I use Firefox, Edge, and Chrome browsers; all three receive the same error message. Eight months ago I was able to post in the forum. Others are posting. The site is up and running. I’m in contact with the site admin. Can it be Webroot?
What to do about LastPass
Heard about the breach and I was wondering if we need to do anything? I use a long master password with mixed letters, numbers and special characters. Do we continue to use Lastpass?Do we need to change all our passwords?Should we switch to another password manager?Should we even use a password manager at all?Are you still using Lastpass and are you going to continue?I was always reluctant to use a password manager because I feared this very thing. But then I gave in and it was nice not to have to remember all those passwords; especially ones that you don’t use often. Now I’m not so sure nice was enough. I also use 2FA when available.Luckily I refused to store any financial passwords in this or any manager.I tried to look up info on these very questions but I did not find what I was looking for. Thus this post.Thanks.
how do I download the product bought from amazon?
Greetings,I bought Webroot Internet Security Plus | Antivirus Software 2022 |3 Device |1 Year Download for PC/Mac/Chromebook/Android/IOS + Password Manager from Amazon; and I do not know how to download it to my chromebook. I don’t see the instructions.Could you please help me?
Removing Devices from Security Summary
I had some problems with my laptop and reinstalled Windows 11 to factory settings a few times and reinstalled Webroot Anywhere. Now, the Security Summary shows that Webroot is protecting 3 devices but it’s the same laptop.Is there a way to remove two of them to show that there is only one device protected? Also, I might want to install Webroot on two more PCs, Will I still able to do that, even though the Security Summary shows that 3 devices are protected. I have the Webroot SecureAnywhere Internet Security Plus for 3 devices.
How do I get support from this broken and useless company?
I have used Webroot Secure Anywhere for almost 5 years. I paid for 3 computers and I was always very happy and renewed every year. Until now.Now, every time I turn on my computer a message pops up telling me to create a new “My Account”. So I tried. Several times. I cannot log into my account. It says “username or password is incorrect”. Well which is it? is it the username or the password? I am not a mind reader. You have to tell me what the problem is.So I try to reset my password -- and the nightmare begins. I cannot reset my password -- the email that they are supposed to send never arrives (have tried several times ... checked spam folder ... etc.). THE PASSWORD RESET EMAIL IS NEVER SENT!!!I submitted a ticket with support and 7 days ago they told me that they couldn’t help me online “for security reasons” and I had to call. So I called the phone number I was given. Several times. And every time I am on hold forever.I do not have unlimited time. I am not going to sit
Create a NEW My Account?? Why? Is this May 2022 popup even from Webroot?
I have had a Webroot account for years now, but each morning for about the last week when I start my Windows 10 PC, this popup appears telling me to “click here” to “create a NEW My Account.” Is this (late May 2022) popup even from Webroot? If it is, why am I being asked to create an account when I already have one (sounds highly suspicious to me)? If the popup is not from Webroot, what steps should I take to eradicate the little vermin? Thank you.
How to get assistance?
I purchased a package online 1 week ago. Have had problems from the get go. Opened a ticket almost immediately. No response whatsoever. Continued to ask questions in the same open ticket. Have asked 6 times. Yet ZERO response. Funnily enough, yesterday, received what looks like an automatic generated email asking me to review my recent purchase. Totally unsatisfactory and wish to get a complete refund as the the service is not only pathetic but the security package for 5 devices is only downloading to my computer as the mobile app is not even available in the country where I live. How to get a refund when the questions I’m asking are not even being answered? Consumer affairs? A very disgruntled customer. Singapore
Can't get anyone from Sales on the phone - this is day 3. Also issues with online response to support ticket.
I need to modify my subscription. I have now left 3 messages with Sales, and no response whatever.In addition, I raised a support ticket when the last DNS Threat Protection outage occurred, and have had no email response. Now 3 or 4 days.Phone Tech Support response, however, is fast enough. But I’m concerned about what’s going on at Webroot where reaching sales is such a problem. BTW have also left messages with Billing, and no callback from them either.
Internet Security Complete??
I bought my program as a package through Best Buy (Internet Security Plus), but I was a Webroot fan/customer for many years before that. Yesterday, I was able to use the “Optimizer” function in the Utility page. Fast forward one day (today) and the option is gone and it looks like that option is only available with the Internet Security Complete subscription. Is the Best Buy subscription only for Internet Security Plus, or should I be getting the Internet Security Complete subscription? Thanks, Ken McKinley
How do I scan an entire network drive?
I have a small NAS attached to my network. I have it mapped as the Z: drive on the computers on the network. I want to periodically scan the drive with Webroot from one of those computers (I don’t care which one, as long as I can get it to work). That does not seem to be possible right now.When I right-click on the Z: drive in File Explorer and select Scan with Webroot, it only scans the root directory and quits. If I select a folder below the root, it scans that folder but none of its sub-folders.So, it appears that on a mapped network drive Webroot is unable to scan anything more than a single directory at a time. This is a problem/defect that appears to go back at least 8 years. The only other reference I could find on here was a topic that was created 8 years ago describing the same problem. The most recent post in that topic was 6 years ago and the problem still existed then.Has the defect been corrected since then? If so, what do I need to do to persuade Webroot to scan more than
Best Buy Geek Squad
I can’t login or reset password and have not received an email to reset the password. Webroot came with a laptop purchased at Best Buy. I tried to renew online and was billed 4 times. I have spoken with customer service and sales in an attempt to correct the problem. I purchased a new license from customer service and was sent an email that contained the download information. I have tried to download; I have tried uninstalling and reinstalling the software. I have tried to logon for customer service only to be repeatedly logged out. I’m more than frustrated. Prior to all of this I held on line for over 45 minutes for a support tech. I’m thinking it’s time to contact the Better Business Bureau.
Does Best Buy Supported Webroot automatically renew?
Pretty stupid question since it says subscription is “active” on my panel, but I’m still kind of paranoid, getting somewhat mixed answers online, and I can’t seem to find the same question on this site. And I literally just made an account to post this question. But anyway, does it automatically renew? It says “active” near where it says subscription and I want to make sure.
Conflict with Adguard 7.7 (PC Agent) and Latest update of Webroot PC agent 220.127.116.11 ?
Good day ! I used the combo Adguard (pro) with Webroot IS from several years with no problem and happiness. Yesterday , I received the update on my Window PC Webroot agent to version 18.104.22.168, so far, so good And suddenly , all my browser (Edge,Chrome, Firefox) stop responding and won’t load any web page. After investigation, I remove Adguard Window PC agent and it resolve the problem , my browser breath again… I tried to exclude Adguard module in Webroot but it doesn’t work. is there a conflict between the new version of Webroot and Adguard ? I would love to keep both program on my PC Note : I’ve got the same problem with my wife PC Thanks and have a nice day
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.