Question

Advice to Prevent Phish Tests from Overwhelming Help Desk

  • 22 April 2022
  • 0 replies
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Every time  we push a phish test our help desk is inundated with tickets from clients “helpfully” informing us that they discovered a phishing email in their inbox.

We’ve tried distributing the phish test over the course of a month to keep volume down, but that just spreads out the tickets.

We have a few ideas we’re kicking around, but wondering if others have good strategies already in place.

 

Thanks!


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