Dear Webroot Community Team,
I hope this topic finds you well.
1. I created two simulation campaigns for customers and chosen the following Reminders options:
* Selected 1 day to randomize the delivery of phishing emails.
* Selected time frame in which phishing emails will be randomly delivered.
2. Another training campaign has been created for a customer with the Reminders option selected to apply to those users who had not passed or completed the required training module.
All these campaign was launched after the success test. However, the reminder option of these campaigns worked correctly one day only.
This means either Phishing Email or Invitation Email were delivered only one time. Then, these campaigns stopped delivering them all instead of continuing the delivery as planed.
For the attached screenshots of details, please see the ticket #398411 was raised for a while.
Could you please help me to clarify this issue soon and let me know what steps I should take to solve it?
I would very much appreciate your support.