Question

Your account did not connect to the Unity API (connection error)

  • 5 May 2020
  • 3 replies
  • 260 views

The title says it all. 

 

I’ve verified that the API client ID and Client Secret are correct - as well as my login credentials. But I’m getting this error. 

 

I’ve contacted support to see if they can assist me with this issue but I wanted to be proactive and ask her in case it’s something I can try to fix on my end.

 

 


3 replies

Userlevel 4
Badge +11

Hey, thanks for the post. Can you just go into the console and check your GSM (parent) key and that you are are a ‘Super admin’. I will contact you separately. 

 

I just looked and I’ve confirmed I’m a GSM Super Admin. I’ve made a screenshot for you below. 

 

Userlevel 4
Badge +11

Hi, please let me know how you went on post our PM discussion.

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