Webroot® WiFi Security
Webroot® WiFi Security
- 160 Topics
- 601 Replies
Webroot WiFi Security is our virtual private network (VPN) app for home users. It maintains the online safety of your whole family at home and on public internet connections without slowing you or your devices down. Getting started How to create your Webroot WiFi Security accountSubscription FAQ for Webroot WiFi SecurityDownload Locations for Webroot WiFi SecurityCancelling the Webroot WiFi Security subscription or trialPurchasing WiFi SecuritySharing Webroot WiFi Security with friends and familyDownloading and Installing Webroot WiFi SecurityCreating your Webroot WiFi Security AccountList of iOS stores by country where Webroot WiFi Security is available Understanding features Using the Kill Switch feature in Webroot WiFi SecurityOperating Systems supported by Webroot WiFi SecurityThe Webroot SecureAnywhere console account and the Webroot WiFi Security accountWebroot WiFi Security features listed by Operating SystemHow to change the server location for Webroot WiFi SecurityUsing the A
Use this space to talk about [b]all things[/b] [url=https://www.webroot.com/us/en/home/products/vpn-wifi-security]WiFi Security[/url]. Like our other [url=https://community.webroot.com/t5/Product-Discussions/ct-p/Products]Product Discussion[/url] areas, this forum has been created especially for our WiFi Security customers. Consider this the best spot online to learn from others, keep in contact with the Webroot team, and to receive updates re: WiFi Security. [b]WiFi Security KB[/b] The Webroot Community and Support teams will be keeping [url=https://community.webroot.com/t5/Webroot-WiFi-Security-KB/tkb-p/WiFi-Security-KB]this KB[/url] up to date with the latest support articles. It might be helpful to add the WiFi Security KB to your bookmarks for quick and easy access. [i]This post is in read-only, but please feel free to start a topic![/i]
I opened a ticket 2 days ago and no one has responded. How long does it freakin take to get support?For the last 3 days when I try to connect to any VPN location I get IP ADDRESS: NOT DETECTED after about 20 seconds. I even uninstalled/reinstalled your crappy product. How do I get this fixed?
Hello, I purchased Webroot some time ago after reading [url=https://www.pcmag.com/review/328405/webroot-secureanywhere-antivirus]this review[/url] I think it's great and I like the services very much. But I just noticed that you as well offer VPN services. Currently I'm using Surfshark that has CleanWeb feature that works like a malware/tracker/phishing protection and an adBlock as well. Does Webroot WiFi Security VPN provide similar features? If you have adBlock and tracker/malware protection implemented I would consider switching since I like your antivirus very much. And what protocol does it use on Android devices? Thank you.
Able to connect on 5 devices on Sunday. On Monday - zero. Error message reads: WiFi Security can’t connect. Please check internet connection and try again. This would be the internet connection that I am currently sending this question on :-) Any ideas?
I renewed my WiFi Security on January 12, 2022. I downloaded the renewal software several times. The old subscripton expired on February 10, 2022. Now when I try to connect the red connect box just says “renew” and won’t connect. I purchased a Secure Anywhere renewal at the same time and got one keycode for both products. How do I get WiFi Security to accept my new subscription and connect again? Bill P
Recently started using Webroot WiFi Security VPN on my iMac. When i initiate VPN, whether US East or West, i get an “Authentication Failed” message. I have to switch between East and West until one of the two servers responds. Is this typical for Mac users. I’m also running it on my iPhone XR and the application allows me to choose “Auto Reconnect” and it works every time. Thanks to any who can enlighten me about the iMac issue.
My understanding is that I’m allowed to install Webroot Wi-Fi security on a maximum of three devices. I’ve had Webroot Wi-Fi Security installed on two devices (PC and laptop) for some time now with no problems. Recently my PC had a new hard drive fitted. Now I’m getting a ‘too many open sessions’ message on the Wi-Fi app on my PC - I’m assuming this may be something to do with the new hard drive being treated as a new device, even though this would stilll bring it up to three devices only. I’ve tried logging out of Wi-Fi security on my laptop and still receive this message on the Wi-Fi security on the PC. I’ve tried shutting down the laptop completely as well as uninstalling/reinstalling the app on my PC with the same result - still ‘too many open sessions’. I’ve also created a Webroot customer support ticket (twice) over the issue but have yet to receive any reply. Does anyone have any ideas on how I can rectify the problem I have with the PC?
Ever since I got your garbage VPN, I cannot download anything (your App is restricting my bandwidth even after I uninstalled it )nor can I stream anything (because of the restricted bandwidth). How do I fix this and get rid of your garbage off my system (both Win10 and Android phone- same issues after webroot install) once and for all???????
I keep getting “CONNECTION FAILURE” on my Webroot Wifi Security. I have received ZERO help from Webroot. I’m seriously considering uninstalling, even though I’ve paid for everything, and going with another company. As far as I know I changed nothing; perhaps, one of the Windows updates messed with it? I just don’t know what to do????
Hello!I had to do a clean install of the operating system on two of my MAC computers. Now that the OS is installed I am trying to reinstall Webroot WiFi security. I was able to install it on one of the computers but not the second. I am receiving the “too many open sessions” error message. After doing some research online here I realize it may have been necessary to de register the WiFi producer before I did the clean install. Now, after the fact, I need to de register several devices. How can I do that? By the way, I have a 5 device subscription.Thanks,Carmen
I recently got Webroot Wifi Security and it was working fine at first. However, recently it hasn’t been working on either of the Windows 10 computers connected to my account. It will appear to connect correctly at first, but after a short bit will revert back to my IP address and will not let me disconnect. This does not occur on my phone.
Hello' This morning it seems that my Wifi on my Android will not connect at all. This worked perfectly yesterday and before that. Stays on this screen and I've tried connecting to other places but same thing. Please advise. My Android has been rebooted. [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/007e6eec-ed7b-43b2-8e13-06efdf041006.jpg[/img]
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