While I have installed Webroot Wifi Security on a number of devices, I have not used it on anything in over a week, maybe two.
But today when I tried to use it on my main iPhone, I was told I already have 3 devices connected. I would claim impossible since my other devices are not with me, sitting at home not logged in.
So how do I discover what 3 devices are supposedly connected? And is there a remote way to just say, when logging in, to logout all other devices?
I doubt my account has been compromised and someone else is using it, but how would I know?
Best answer by RidgeRider
Closed my ticket on this issue. Support team logged off all instances on my account. Had to re-logon all devices after waiting five minutes due to too many incorrect logon attempts. Working now. Second time I had an issue with logged on clients; first time, over a year ago, indicated too many logged on. Support team made some unspecified change to my account to clear it up. The most recent stated more than 3 devices logged on and to logoff at least one device. However, I have 5 lics so I suspect a change on the auth server SW needed to be tweaked. Will monitor.