Can't open browsers

  • 5 December 2020
  • 2 replies
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When connected can’t open browsers (Chrome & Microsoft)


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2 replies

Userlevel 1

When connected can’t open browsers (Chrome & Microsoft)

We have seen this when the identity shield feature is enabled. Have you tried disabling the feature, refreshing the Webroot configuration then trying your browser again?

Userlevel 2
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Workaround options:

  1. Allow chrome.exe under ID Protection on endpoint GUI
  2. Allow MD5 under ID shield in web console
  3. Turn off ID shield via the policy