Question

Cannot connect

  • 20 March 2020
  • 1 reply
  • 67 views

Badge +3

I too am now having ‘VPN not connecting’ error.  Running 1.0.6.5.  I uninstalled/reinstalled/rebooted.  No change,  Message is “connection failure” on the pink band at top of the “Connect” green screen.  Using ‘Automatic Location’.  OS is Windows 10.  Haven’t tried the Android version lately.  Ideas?


1 reply

Userlevel 6
Badge +17

Hey @LanceG ,

Sorry to hear you’re having some difficulties using the VPN software. Unfortunately this product is especially difficult to troubleshoot for anyone except our support team - have you tried reaching out to them? They can be reached via phone or email HERE

 

Let us know how it goes when you get in touch with them. 

-Keenan

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