Cannot connect

  • 20 March 2020
  • 1 reply

Badge +3

I too am now having ‘VPN not connecting’ error.  Running  I uninstalled/reinstalled/rebooted.  No change,  Message is “connection failure” on the pink band at top of the “Connect” green screen.  Using ‘Automatic Location’.  OS is Windows 10.  Haven’t tried the Android version lately.  Ideas?

1 reply

Userlevel 7
Badge +19

Hey @LanceG ,

Sorry to hear you’re having some difficulties using the VPN software. Unfortunately this product is especially difficult to troubleshoot for anyone except our support team - have you tried reaching out to them? They can be reached via phone or email HERE


Let us know how it goes when you get in touch with them.