Question

Connecting webroot wifi makes my internet not work

  • 13 October 2020
  • 1 reply
  • 63 views

I added my networks to the setting and it will not work when I click connect. In order for me to get on the internet I have to disconnect which defeats the purposes of buying it. I need help. 


1 reply

Userlevel 7
Badge +58

Hello @jratdz 

Welcome to the Webroot Community,

Sorry to hear you are having issues.

Here is the WiFi Security User Guide if you’d like to check it out.

https://docs.webroot.com/us/en/home/wifisecurity_userguide/wifisecurity_userguide.htm#WiFiSecurityUserGuide/WiFiSecurity.htm%3FTocPath%3DWi%2520Fi%2520Security%2520User%2520Guide%7C_____0

Please Submit a Support Ticket and the Support Team can assist you FREE of charge with your Webroot Subscription.

 

HTH?

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

Reply