Question

Failed to disconnect

  • 4 August 2021
  • 1 reply
  • 20 views

Badge +3

My WiFi Security program starts and runs fine, but when I try to disconnect, I see a message that says “Failed to disconnect from [my current VPN connection]”.  i tried uninstalling/reinstalling the program and it had no effect.


1 reply

Userlevel 7
Badge +63

Hello @LanceG 

 

The best thing to do is contact Webroot Support because I don’t know if anyone from the Wi-Fi VPN team is on the Community.

 

Webroot Support:

Submit a ticket

Call 1-866-612-4227 Mon - Fri 7 AM to 7 PM (MDT)

 

Thanks,

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