Question

gmail access denied when webroot shield is running

  • 6 December 2022
  • 3 replies
  • 33 views

Hi there,

I cannot access my gmail account when I am connected to WiFi Security.  Other websites are ok, not gmail.

thanks


3 replies

Userlevel 7

Hello @cholent Welcome to the Webroot Community Forum.

I would recommend getting in contact with Webroot Support with this WiFi Security problem.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave

Userlevel 7
Badge +22

@cholent 

 

Have you tried changing the protocol from Auto or OpenVPN?

Userlevel 7
Badge +30

@cholent 

Have you checked to see if you are using the VPN through a region that Google then thinks is suspicious? Google knows your “normal” locations for logging into services and will complain and possibly deny (based on options set), you logging in.

John

Reply