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Question

gmail access denied when webroot shield is running

  • 6 December 2022
  • 3 replies
  • 34 views
C

Hi there,

I cannot access my gmail account when I am connected to WiFi Security.  Other websites are ok, not gmail.

thanks

3 replies

ProTruckDriver
Rank
Userlevel 7

Hello @cholent Welcome to the Webroot Community Forum.

I would recommend getting in contact with Webroot Support with this WiFi Security problem.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave

 Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. 
TylerM
Rank
Userlevel 7
Badge +23

@cholent 

 

Have you tried changing the protocol from Auto or OpenVPN?

J
Rank
Userlevel 7
Badge +31

@cholent 

Have you checked to see if you are using the VPN through a region that Google then thinks is suspicious? Google knows your “normal” locations for logging into services and will complain and possibly deny (based on options set), you logging in.

John

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