Webroot® WiFi Security
Webroot® WiFi Security
- 160 Topics
- 601 Replies
I installed the new update for Wifi console and now when I connect it will not allow me to connect to the internet. I am in no way shape or form knowledgeable about computers. I know how to use apps, not how they work. So any ideas on how to fix this? Thanks for any help. sthannahs
I too am now having ‘VPN not connecting’ error. Running 220.127.116.11. I uninstalled/reinstalled/rebooted. No change, Message is “connection failure” on the pink band at top of the “Connect” green screen. Using ‘Automatic Location’. OS is Windows 10. Haven’t tried the Android version lately. Ideas?
I can’t login to Webroot Wifi Security. When I try, I get the message “Wifi Security can’t connect. Please check your internet connection and try again”. There is no internet connection issue - I am posting this with the internet connection that I have. I have never had an issue logging in until I recently extended my subscription for 1 year. When calling in, I was told that my subscription has been extended on my current e-mail account, but I have no way of seeing whether that has happened - my Webroot Secure Anywhere account tells me I have a number of days remaining, but my Wifi Security account says nothing about a current subscription or how long it has to go (though I renewed to December 2020). Not sure why it’s so hard to extend a subscription or get a solution to this. I understand things go wrong sometimes, but I would expect this kind of issue to be solved fairly promptly after having paid for the service. If it’s not, then I’ll be moving to another product sadly, a
“Check your credentials and try again. If you have not yet verified your account using the verification email, you must do so before logging in.” I’ve been a Webroot customer on and off for a couple of years- but I recently bought a subscription to the computer security. I decided to purchase the VPN (WiFi Security) upgrade but cannot log in to the WiFi securty on my phone or computer because it’s claiming that I have not verified my email. There are no verification emails that have not been clicked- I’m not sure how to proceed, but I need to get this done to continue working from my home office.
I have and ASUS router and I have the option to load a VPN service so all my devices would be protected. I purchased the Webroot VPN assuming I could utilize the VPN configuration on my router. Is there an option within Webroot to do this? If not I would need to cancel with Webroot and utilize another VPN service. I hate to leave as I also have the Webroot antivirus suite as well. Please advise Thanks.
Even since I installed this app on my Android phone (Samsung S8) probably close to a year ago, it is completely unstable and unpredictable. Sometimes it connects fine and other times it tells me my password is wrong when I haven’t changed it from time when it did connect. Even when I can login it refuses to connect to a VPN server. Yet sometimes this works just fine. Sometimes I can connect via my wifi connections, other times I can’t. Sometimes I can connect via my cellular provider network and sometimes I can’t. Seems I’m not the only one with this problem. Yes I’ve force stopped the application, I've uninstalled/reinstalled the app multiple times and it never seems to clear up these issues. Seems I’m not the only one with these problems. I opened a support ticket shortly after first installing this product and still it continues to have issues. Why can't your developers seems to fix these problems? It's not worth the money I spent and probably won’t renew my subscription.
This bug was reported a year ago in a Windows environment, but I’m reporting that it still exists in a MacOS environment. Exactly the same behavior: When attempting to add a trusted wi-fi network the application crashes. Has anyone been able to resolve the issue?
Starting last Saturday, when I try to use my Canon printer to scan documents, it gives me an error message. There were no problems in printing or copying. I contacted to Canon’s support group and we found that if we took Webroot down for a moment, that I was able to scan. Can someone tell me what to do so that I don't have to take Webroot down every time that I want to scan something? Any and all help will be greatly appreciated!
I’ve had WR WiFi Security for a while, but only in the last 2 weeks or so have I actively been using it. I’m finding that I get my emails sporadically or not at all and when I send an email - it is getting hung up. I have to disconnect from the WR WiF Security in order to successfully send the email/receive current/days past emails. Additionally, I’m now getting a lot of spam where in the past (before I started using WR WiFi Security) I never got spam. I constantly get messages from Windows Live Mail that the mail server timed out. I’ve looked at this forum for answers but I haven’t found any.
I’ve noticed that the Quit option is only accessed from the hidden icons list, but “WiFiSecurity.Service” continues to run in the background and use 30,980K of memory according to Windows Task Manager. If I End Now from the WTM, it dies down to ~16,300K of memory. What’s up with this?
There are quite a few comments about annoying pop-ups; the Webroot wifi ‘reconnecting’ pop-up shows regularly as I move to different locations and each time it tries to reconnect. The pop-up does not have an ‘x’ to close, can not be drag and dropped or resized and covers key commands on top right of screen (e.g., while I am working in word, on the internet, etc. What is the solution to stop causing me to have to resize my “work” due to the Webroot pop-up - this is not needed for your product to function and I am not sure what I could/should do if it is reconnecting anyway?
I have to routinely disconnect my VPN throughout the day as email does not download and I cannot gain access a subscription website. The two problem email servers are protonmail and chaossoftware. The 3rd blocked website is a streaming video website (I get the login page, but cannot log in). I am a registered language editor of their videos and am on and off the site regularly throughout the day. I have to disconnect VPN to gain access to these sites. This has become a major headache. Connect, disconnect, connect, disconnect all day long. I also have a very long password for my VPN, so it is not like entering abc123 each time! :) Is there a correct procedure or workaround or is this a symptom of VPN in general? Thank you in advance for your reply. Skye
Hi there, I am unable to send an email from the MAC app on OS Catalina. As soon as I disable to Wifi security it sends the email. I travel a lot for work and like to have the Wifi security enabled at all time. Is there a workaround or setting I need to change for this? Thank you
I have problems both trying to “connect” at times (and no certain reason why … and “connecting” but cannot access the web using firefox. This occurs on both desktop and laptop. Ran/run network troubleshooter and says problem is with settings for security and firewall. Not smart enough to know what to check for and/or change in these settings. I have the latest win 10 update environment. Advice?
WiFi Security connection failure. Previous version was fine, just paid $85 (WITH TAXES) and can’t get online unless I disconnect Security. Webroot was awesome until it changed hands. Now I will not be renewing my subscription and will file a complaint with Paypal that I used to renew WiFi Security. Run like hell people!!!
While I have installed Webroot Wifi Security on a number of devices, I have not used it on anything in over a week, maybe two. But today when I tried to use it on my main iPhone, I was told I already have 3 devices connected. I would claim impossible since my other devices are not with me, sitting at home not logged in. So how do I discover what 3 devices are supposedly connected? And is there a remote way to just say, when logging in, to logout all other devices?I doubt my account has been compromised and someone else is using it, but how would I know?Thanks
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