Webroot® WiFi Security
Webroot® WiFi Security
- 174 Topics
- 640 Replies
I keep getting a message saying that my wifi vpn security login information is wrong, I just purchased a 3 device script from Webroot, can someone help
For some reason anytime I try setting up an account for Webroot Wifi Security, I am unable to create an account or I am told that I am entering the wrong username or password. I just purchased a 3 device subscription from the Webroot site on my Windows 10 laptop, which is the first of 3 devices that is not letting me register or activate the software. Could someone please help. Thank you for reading,
When using computer the internet would go down all of a sudden or disconnect. This didn’t happen just once, numerous times through the day/evening when using my pc…. very frustrating!!! Sometimes I would even have to shut the computer down and restart. Couple weeks ago I stopped signing in to use the wifi security program and I have had NO problems since. Looking at removing the wifi security.
I installed the new update for Wifi console and now when I connect it will not allow me to connect to the internet. I am in no way shape or form knowledgeable about computers. I know how to use apps, not how they work. So any ideas on how to fix this? Thanks for any help. sthannahs
I too am now having ‘VPN not connecting’ error. Running 184.108.40.206. I uninstalled/reinstalled/rebooted. No change, Message is “connection failure” on the pink band at top of the “Connect” green screen. Using ‘Automatic Location’. OS is Windows 10. Haven’t tried the Android version lately. Ideas?
Unless something is installed incorrectly, which I’ve read numerous reviews similar to my issue, I wanted to see if I can return the VPN package I purchased. I’ve tested it for 2 days now and it messes up on my phone and computer. I can’t use it if I wanted to because it slows my computer down so bad that almost nothing works, plus it hardly connects and stays connected. My school and job won’t allow it. I don’t think it’s any other issue considering the reviews I read. I wasn’t aware that Webroot is also new to this which explains it. When I run a speed test without being connected to the VPN my Mbps is always around 37, and when I’m connected it’s usually around 5 Mbps or lower
I have and ASUS router and I have the option to load a VPN service so all my devices would be protected. I purchased the Webroot VPN assuming I could utilize the VPN configuration on my router. Is there an option within Webroot to do this? If not I would need to cancel with Webroot and utilize another VPN service. I hate to leave as I also have the Webroot antivirus suite as well. Please advise Thanks.
“Check your credentials and try again. If you have not yet verified your account using the verification email, you must do so before logging in.” I’ve been a Webroot customer on and off for a couple of years- but I recently bought a subscription to the computer security. I decided to purchase the VPN (WiFi Security) upgrade but cannot log in to the WiFi securty on my phone or computer because it’s claiming that I have not verified my email. There are no verification emails that have not been clicked- I’m not sure how to proceed, but I need to get this done to continue working from my home office.
Even since I installed this app on my Android phone (Samsung S8) probably close to a year ago, it is completely unstable and unpredictable. Sometimes it connects fine and other times it tells me my password is wrong when I haven’t changed it from time when it did connect. Even when I can login it refuses to connect to a VPN server. Yet sometimes this works just fine. Sometimes I can connect via my wifi connections, other times I can’t. Sometimes I can connect via my cellular provider network and sometimes I can’t. Seems I’m not the only one with this problem. Yes I’ve force stopped the application, I've uninstalled/reinstalled the app multiple times and it never seems to clear up these issues. Seems I’m not the only one with these problems. I opened a support ticket shortly after first installing this product and still it continues to have issues. Why can't your developers seems to fix these problems? It's not worth the money I spent and probably won’t renew my subscription.
This bug was reported a year ago in a Windows environment, but I’m reporting that it still exists in a MacOS environment. Exactly the same behavior: When attempting to add a trusted wi-fi network the application crashes. Has anyone been able to resolve the issue?
There are quite a few comments about annoying pop-ups; the Webroot wifi ‘reconnecting’ pop-up shows regularly as I move to different locations and each time it tries to reconnect. The pop-up does not have an ‘x’ to close, can not be drag and dropped or resized and covers key commands on top right of screen (e.g., while I am working in word, on the internet, etc. What is the solution to stop causing me to have to resize my “work” due to the Webroot pop-up - this is not needed for your product to function and I am not sure what I could/should do if it is reconnecting anyway?
I have problems both trying to “connect” at times (and no certain reason why … and “connecting” but cannot access the web using firefox. This occurs on both desktop and laptop. Ran/run network troubleshooter and says problem is with settings for security and firewall. Not smart enough to know what to check for and/or change in these settings. I have the latest win 10 update environment. Advice?
My understanding is that I’m allowed to install Webroot Wi-Fi security on a maximum of three devices. I’ve had Webroot Wi-Fi Security installed on two devices (PC and laptop) for some time now with no problems. Recently my PC had a new hard drive fitted. Now I’m getting a ‘too many open sessions’ message on the Wi-Fi app on my PC - I’m assuming this may be something to do with the new hard drive being treated as a new device, even though this would stilll bring it up to three devices only. I’ve tried logging out of Wi-Fi security on my laptop and still receive this message on the Wi-Fi security on the PC. I’ve tried shutting down the laptop completely as well as uninstalling/reinstalling the app on my PC with the same result - still ‘too many open sessions’. I’ve also created a Webroot customer support ticket (twice) over the issue but have yet to receive any reply. Does anyone have any ideas on how I can rectify the problem I have with the PC?
WiFi Security connection failure. Previous version was fine, just paid $85 (WITH TAXES) and can’t get online unless I disconnect Security. Webroot was awesome until it changed hands. Now I will not be renewing my subscription and will file a complaint with Paypal that I used to renew WiFi Security. Run like hell people!!!
I can’t login to Webroot Wifi Security. When I try, I get the message “Wifi Security can’t connect. Please check your internet connection and try again”. There is no internet connection issue - I am posting this with the internet connection that I have. I have never had an issue logging in until I recently extended my subscription for 1 year. When calling in, I was told that my subscription has been extended on my current e-mail account, but I have no way of seeing whether that has happened - my Webroot Secure Anywhere account tells me I have a number of days remaining, but my Wifi Security account says nothing about a current subscription or how long it has to go (though I renewed to December 2020). Not sure why it’s so hard to extend a subscription or get a solution to this. I understand things go wrong sometimes, but I would expect this kind of issue to be solved fairly promptly after having paid for the service. If it’s not, then I’ll be moving to another product sadly, a
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