Webroot® WiFi Security
Webroot® WiFi Security
- 170 Topics
- 649 Replies
I too am now having ‘VPN not connecting’ error. Running 184.108.40.206. I uninstalled/reinstalled/rebooted. No change, Message is “connection failure” on the pink band at top of the “Connect” green screen. Using ‘Automatic Location’. OS is Windows 10. Haven’t tried the Android version lately. Ideas?
Unless something is installed incorrectly, which I’ve read numerous reviews similar to my issue, I wanted to see if I can return the VPN package I purchased. I’ve tested it for 2 days now and it messes up on my phone and computer. I can’t use it if I wanted to because it slows my computer down so bad that almost nothing works, plus it hardly connects and stays connected. My school and job won’t allow it. I don’t think it’s any other issue considering the reviews I read. I wasn’t aware that Webroot is also new to this which explains it. When I run a speed test without being connected to the VPN my Mbps is always around 37, and when I’m connected it’s usually around 5 Mbps or lower
I have and ASUS router and I have the option to load a VPN service so all my devices would be protected. I purchased the Webroot VPN assuming I could utilize the VPN configuration on my router. Is there an option within Webroot to do this? If not I would need to cancel with Webroot and utilize another VPN service. I hate to leave as I also have the Webroot antivirus suite as well. Please advise Thanks.
“Check your credentials and try again. If you have not yet verified your account using the verification email, you must do so before logging in.” I’ve been a Webroot customer on and off for a couple of years- but I recently bought a subscription to the computer security. I decided to purchase the VPN (WiFi Security) upgrade but cannot log in to the WiFi securty on my phone or computer because it’s claiming that I have not verified my email. There are no verification emails that have not been clicked- I’m not sure how to proceed, but I need to get this done to continue working from my home office.
Even since I installed this app on my Android phone (Samsung S8) probably close to a year ago, it is completely unstable and unpredictable. Sometimes it connects fine and other times it tells me my password is wrong when I haven’t changed it from time when it did connect. Even when I can login it refuses to connect to a VPN server. Yet sometimes this works just fine. Sometimes I can connect via my wifi connections, other times I can’t. Sometimes I can connect via my cellular provider network and sometimes I can’t. Seems I’m not the only one with this problem. Yes I’ve force stopped the application, I've uninstalled/reinstalled the app multiple times and it never seems to clear up these issues. Seems I’m not the only one with these problems. I opened a support ticket shortly after first installing this product and still it continues to have issues. Why can't your developers seems to fix these problems? It's not worth the money I spent and probably won’t renew my subscription.
This bug was reported a year ago in a Windows environment, but I’m reporting that it still exists in a MacOS environment. Exactly the same behavior: When attempting to add a trusted wi-fi network the application crashes. Has anyone been able to resolve the issue?
I have problems both trying to “connect” at times (and no certain reason why … and “connecting” but cannot access the web using firefox. This occurs on both desktop and laptop. Ran/run network troubleshooter and says problem is with settings for security and firewall. Not smart enough to know what to check for and/or change in these settings. I have the latest win 10 update environment. Advice?
My understanding is that I’m allowed to install Webroot Wi-Fi security on a maximum of three devices. I’ve had Webroot Wi-Fi Security installed on two devices (PC and laptop) for some time now with no problems. Recently my PC had a new hard drive fitted. Now I’m getting a ‘too many open sessions’ message on the Wi-Fi app on my PC - I’m assuming this may be something to do with the new hard drive being treated as a new device, even though this would stilll bring it up to three devices only. I’ve tried logging out of Wi-Fi security on my laptop and still receive this message on the Wi-Fi security on the PC. I’ve tried shutting down the laptop completely as well as uninstalling/reinstalling the app on my PC with the same result - still ‘too many open sessions’. I’ve also created a Webroot customer support ticket (twice) over the issue but have yet to receive any reply. Does anyone have any ideas on how I can rectify the problem I have with the PC?
WiFi Security connection failure. Previous version was fine, just paid $85 (WITH TAXES) and can’t get online unless I disconnect Security. Webroot was awesome until it changed hands. Now I will not be renewing my subscription and will file a complaint with Paypal that I used to renew WiFi Security. Run like hell people!!!
I can’t login to Webroot Wifi Security. When I try, I get the message “Wifi Security can’t connect. Please check your internet connection and try again”. There is no internet connection issue - I am posting this with the internet connection that I have. I have never had an issue logging in until I recently extended my subscription for 1 year. When calling in, I was told that my subscription has been extended on my current e-mail account, but I have no way of seeing whether that has happened - my Webroot Secure Anywhere account tells me I have a number of days remaining, but my Wifi Security account says nothing about a current subscription or how long it has to go (though I renewed to December 2020). Not sure why it’s so hard to extend a subscription or get a solution to this. I understand things go wrong sometimes, but I would expect this kind of issue to be solved fairly promptly after having paid for the service. If it’s not, then I’ll be moving to another product sadly, a
Starting last Saturday, when I try to use my Canon printer to scan documents, it gives me an error message. There were no problems in printing or copying. I contacted to Canon’s support group and we found that if we took Webroot down for a moment, that I was able to scan. Can someone tell me what to do so that I don't have to take Webroot down every time that I want to scan something? Any and all help will be greatly appreciated!
I’ve noticed that the Quit option is only accessed from the hidden icons list, but “WiFiSecurity.Service” continues to run in the background and use 30,980K of memory according to Windows Task Manager. If I End Now from the WTM, it dies down to ~16,300K of memory. What’s up with this?
Hi there, I am unable to send an email from the MAC app on OS Catalina. As soon as I disable to Wifi security it sends the email. I travel a lot for work and like to have the Wifi security enabled at all time. Is there a workaround or setting I need to change for this? Thank you
I’ve had WR WiFi Security for a while, but only in the last 2 weeks or so have I actively been using it. I’m finding that I get my emails sporadically or not at all and when I send an email - it is getting hung up. I have to disconnect from the WR WiF Security in order to successfully send the email/receive current/days past emails. Additionally, I’m now getting a lot of spam where in the past (before I started using WR WiFi Security) I never got spam. I constantly get messages from Windows Live Mail that the mail server timed out. I’ve looked at this forum for answers but I haven’t found any.
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