Question

lose connection to gmail when webroot vpn is active

  • 10 January 2023
  • 2 replies
  • 20 views

located in Israel. When I connect to Webroot VPN, and attempt to connect to my gmail account, I get the followoing error message.

This site can’t be reached
The webpage at https://mail.google.com/mail/u/0/?authuser=0 might be temporarily down or it may have
moved permanently to a new web address.
ERR_FAILED

I cannot even connect to the webroot community, same message:

This site can’t be reached
The webpage at https://community.webroot.com/?utm_source=wifi-ipm&utm_medium=wifiipm&
utm_campaign=community might be temporarily down or it may have moved permanently to a new
web address.
ERR_CONNECTION_ABORTED

As soon as I disconnect from Webroot Wifi Security, everything is back to normal.

I would say that besides my gmail and webroot, most websites are still accessible when vpn is activated, but not all.

Running Windows 10 Pro on a desktop, Google Chrome browser


2 replies

Userlevel 7

Hello @morgan60  Welcome to the Webroot Community Forum 😀

I would recommend getting in contact with Webroot Support with this problem.

Webroot Support:

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave

Thanks for the advice. Will do the ticket

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