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Severe internet speed drop with Webroot VPN

  • 24 October 2018
  • 3 replies
  • 147 views

Userlevel 4
OK, I bought it and I am using it on my PC now.
My download speed before VPN = 215mbps.
My download speed after VPN = 26mbps.
This is not a minor slowdown as your sales information states.
I am in Texas and I selected US west as a favorite but it auto selects Mexico.
Tell me this speed issue can be fixed.
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Best answer by TripleHelix 25 October 2018, 00:04

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3 replies

Userlevel 4
I manually selected USA west and I am upto 100mbps. Still 1/2 my normal speed.
Howdy MasterBlaster,
 
Im looking into your issue now. Thank you for documenting your speeds. Rest assured we are actively looking at ways to improve speeds.  Where I am at, I have had great speeds.  So what I will do is ping you via DM and see if we can diagnose the issue! 
 
Thanks.  Talk to you soon!
Userlevel 7
Badge +63
@ wrote:
I manually selected USA west and I am upto 100mbps. Still 1/2 my normal speed.
Try a different server: https://community.webroot.com/t5/Webroot-WiFi-Security-KB/How-to-Run-a-Speed-Test-with-WiFi-Security/ta-p/328394

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