Unable to get/send emails on my laptop when connected to Webroot WiFi Security

  • 27 November 2019
  • 31 replies

Userlevel 4
Badge +11

I’ve had WR WiFi Security for a while, but only in the last 2 weeks or so have I actively been using it.  I’m finding that I get my emails sporadically or not at all and when I send an email - it is getting hung up. I have to disconnect from the WR WiF Security in order to successfully send the email/receive current/days past emails.  Additionally, I’m now getting a lot of spam where in the past (before I started using WR WiFi Security) I never got spam.

I constantly get messages from Windows Live Mail that the mail server timed out. 

I’ve looked at this forum for answers but I haven’t found any.   




Best answer by Ssherjj 27 January 2020, 16:38

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31 replies

Userlevel 7
Badge +62

Hello @pstonethompson 


I am not having any issues connecting to WiFi Security and I have Spectrum. I haven’t any email issues!


Userlevel 4
Badge +11

@Ssherjj @pstonethompson Its great to see that when you are connected to VPN you are able to send/receive emails (a hopeful sign for me at least). But its the settings that are troubling. I also found conflicting information on line as to the mail settings - even those that have responded aren't consistent. I was able to get confirmation on server settings from Spectrum/Charter from one of the techs contacted but was told by another “we can’t tell you what they are”. My mail servers settings were correct/haven’t changed and one of the ports was updated (incoming). But I was not able to send or receive emails when connected.  I remain hopeful that this can be resolved but not sure how informed Spectrum/Charter Support is on this particular matter or care about reaching a successful resolution.   

Userlevel 6
Badge +17

@Ssherjj Do you use SSL to connect to your Spectrum hosted email? I am looking for common factors for those users who have reported failures.

Perhaps you could PM me your server settings? Host, port and protocol (IMAP/POP3) would be enormously helpful.

Userlevel 7
Badge +62

Hi  Webroots,

Spectrum email account:

  • SSL: On
  • Protocol: IMAP
  • Incoming Email Server:
  • Port: 993
  • Outgoing Email Server:
  • Port: 587
  • Requires Authentication: Yes, or checked

I have linked my TWC email account to my Outlook Account. No trouble sending and receiving emails. While having  WiFi Security is connected.




Userlevel 4
Badge +11

@Ssherjj Thank you for providing that information. :)

Userlevel 7
Badge +62

You're most welcome @Jaxx 😊