Question

Verification for VPN service. No email(s) found can't access support

  • 2 July 2019
  • 2 replies
  • 128 views

Badge +1
So I have frustratingly been looking all through my emails, attempting to find a stupid verification email so I can use the vpn that I am paying for. Nothing. If it was more than 30 days ago and was sent to spam I can't recover it. There's nothing I can find in my account home page and when I try and contact support its just an infinite loop of enter password without being able to contact support. What kind of joke is this?

2 replies

Userlevel 6
Badge +14
@Kozawah Apologies for the inconvenience here, this certainly isn't the experience we'd have wanted you to have with the product. Can you direct message (DM) me your email address and I'll see about sorting the verification email for you. Do you remember if you registered within the last thirty days?
Userlevel 6
Badge +14
As per my reply to your message I have referred your case to our eCommerce team to resolve this issue for you and will follow up later this week to ensure that you can use the WiFi Security application.

Apologies once again for the inconvenience.

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