A few years ago I discovered Webroot and am convinced that Webroot Secure Anywhere is the best cyber security package available anywhere. Because I am a big Webroot fan, I was very excited when Webroot decided to offer a VPN. I was part of the Beta program and posted at that time, among other things, that my connection was erratic and it kept disconnecting and reconnecting. I was hoping that this would be resolved when Webroot released its final VPN product. Over the past couple of months since the release the Webroot VPN it disconnects and reconnects much too frequently as to make the product unusable. This occurs at all the different servers but the two in the US seem to be the worst. At times I am disconnected from the internet and it will not re connect. The only way to get re connected is to quit the Webroot VPN. This happens with the kill switch on or off, makes no difference. I have no connection problems with Webroot VPN not running.
I have a desktop computer hard wired to my router and two laptops all connected by wi fi to each other so the three computers can share files and printers. I have two android phones. All five devices are secured by Webroot Secure Anywhere. The VPN on the android devices work flawlessly. I only installed (need) the VPN on one of the laptops and that is the one that is giving me the disconnect issues.
That laptop is a Dell model E6440, i7 processor, 16 gigs of ram, over 300 gigs of available hard drive space, running Windows 10 with all available updates.
When the vpn beta program ended I uninstalled the beta version of the vpn using Windows uninstall and then ran Ccleaner that as I recall found and removed a couple of things the uninstall left behind. I then installed the Webroot VPN product, version 18.104.22.168. With the disconnect issues I uninstalled, ran Ccleaner and reinstalled the product several times with no resolution to my issues.
Just to see what would happen I installed OpenVPN. That product connects and performs properly with no disconnect issues. I really do not want to continue using openVPN I want to use the Webroot product and am hoping for a resolution to the disconnect issues.