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Webroot WiFi login issues

  • 1 August 2020
  • 6 replies
  • 825 views

Userlevel 1

When I try to login into webroot wi-fi, I keep getting "Check your credentials and try again. If you have not verified your account using the verification email, you must do so before logging in. I already did this,  also changed passwords when I was able to get in the console, to make sure passwords for webroot secureanywhere & webroot wi-fi matched, but I still get that error message, I'm officially fed up now!

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Best answer by TripleHelix 1 August 2020, 21:03

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6 replies

Userlevel 7
Badge +63

Hello @crookjp1212 

 

Yes it’s a known issue and only support can help you so please Submit a Wi-Fi Support Ticket and they will help you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks,

Webroot WiFi signin

Having difficultly signing in

When I try to login into webroot wi-fi, I keep getting "Check your credentials and try again. If you have not verified your account using the verification email, you must do so before logging in. I already did this,  also changed passwords when I was able to get in the console, to make sure passwords for webroot secureanywhere & webroot wi-fi matched, but I still get that error message, I'm officially fed up now!

I feel the same “fed up” with this WiFi Security. I’d been having this issue for weeks. 

 

Userlevel 1

Thanks!👍

Userlevel 7
Badge +63

Hello @mehough 

 

Yes it’s a known issue and only support can help you so please Submit a Wi-Fi Support Ticket and they will help you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks,

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