Solved

Where do I download


Userlevel 1
It seems almost impossible to find a download.  I bought the complete and vpn package, and it was not clear where I download from.
icon

Best answer by psullivan 23 October 2018, 00:13

Hi All,
 
Click here to see the Knowledge Base article that contains the download locations.
 
Thanks,
-Paul S.

View original

12 replies

Userlevel 7
Hello itzzkolt, Welcome to the Webroot Community Forum.
Please look at this KB Article on Webroots VPN:
https://community.webroot.com/t5/Webroot-WiFi-Security-KB/Purchasing-amp-Creating-Your-WiFi-Security-Account/ta-p/329871
Userlevel 1
I purchased it over the phone and didn't get any email about making a new wifi security account and I don't know where to do that.  Could you link me to that registration page or down load link as it would solve my issue.  Thanks
Userlevel 7

@itzzkolt wrote:
I purchased it over the phone and didn't get any email about making a new wifi security account and I don't know where to do that.  Could you link me to that registration page or down load link as it would solve my issue.  Thanks

Hi itzzkolt,
 
Welcome to the Webroot Community.
 
For Android:
https://play.google.com/store/apps/details?id=com.webroot.mobile.wifisecurity&hl=en_US
 
For iPhone:
https://itunes.apple.com/us/app/webroot-wifi-security-vpn/id1431626168?mt=8
 
 Hope this info helps. Please let us know if you still have trouble or have any questions. 😉
Userlevel 1
I need a download for desktop or a email to activate since I don't know where to download or activate. I already have an existing account and I spent a good hour last night figuring out how to download but it seems.  My keycode is the same as my SecureAnywhere which is weird.  I am on the phone with technical support since this purchase was not done properly.
Userlevel 7

@itzzkolt wrote:
I need a download for desktop or a email to activate since I don't know where to download or activate. I already have an existing account and I spent a good hour last night figuring out how to download but it seems.  My keycode is the same as my SecureAnywhere which is weird.  I am on the phone with technical support since this purchase was not done properly.

You'll need to follow the directions in the link that Dave posted above. If you're still having trouble then please submit a support ticket so Webroot support can get this straightened out for you.
Userlevel 1
I didn't get an email about activating your account or anything.  I am talking to guy and I guess they are resending it
Userlevel 7
Badge +33

@itzzkolt wrote:
I didn't get an email about activating your account or anything.  I am talking to guy and I guess they are resending it

Do they have you taken care of? If you still need help feel free to let me know and I'll send it for you.
Userlevel 1
The guy said he sent it up to the escalation team to send me the right receipt but I would appreciate it if you could.  Thank you 
Userlevel 7
Badge +33

@itzzkolt wrote:
The guy said he sent it up to the escalation team to send me the right receipt but I would appreciate it if you could.  Thank you 

I sent you a private message asking for some details.
Userlevel 7
Thanks for your help, Lara.
Userlevel 7
Thank you Lara. 😉
Userlevel 2
Badge +11
Hi All,
 
Click here to see the Knowledge Base article that contains the download locations.
 
Thanks,
-Paul S.

Reply

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept or continue browsing you agree to our cookie policy. Learn more about our cookies.

    Accept cookies Cookie settings