Best answer by pstonethompsonView original
I added WiFi Security to my PC's on my home network. While Wifi Security is active, I'm unable to print. Can you help with this.
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Welcome to the Webroot Community.
I had a similar issue when running Webroot WiFi Security on my PC with my HP wireless printer. I reinstalled the printer software, including re-doing the wireless settings, and that took care of the problem for me. Just thought I'd mention it.
Welcome to the Community Forums.
How is your printer connected to your system? By WiFi or USB?
I will try and find out from the app team if it possible to exclude local connections on whitelisted networks. Another possible solution, albeit a workaround, would simply be to print using USB cable if you wish to remain connected continuously to WiFi Security.
In the mean time you may wish to reach out to our excellent Support Team if the driver reinstall didn't do the trick as they would be happy to help you try and resolve this.
If the issue returns then please contact Support. Sending them the netfilter.access.log and service.log log files would also be incredibly helpful. It would also be good to know if the printer is on a local IP address or not.