Wifi Security not connecting says connection failure.

  • 1 December 2019
  • 3 replies

Badge +1

After installing the WIFI security, it tries to connect to the automatic location and it fails every time.  Can someone please help me with this?



3 replies

Userlevel 7

Hello @jtimmer150 Welcome to the Webroot Community Forum. :relaxed:

I have moved your post to the Webroot WiFi Security Sub Forum so the the WiFi Dev @pstonethompson will be able to help you with your problem.


Userlevel 6
Badge +14

@jtimmer150 Apologies for the inconvenience here, I imagine this is very frustrating.

I cannot see anything obvious in the logs indicating a failed account registration or license creation. There have been several successful logins. I have resynced your license just in case. If this hasn’t resolved the issue please contact our excellent Support team via the link at the top of the page who would be pleased to help troubleshoot this issue.

Userlevel 1
Badge +7

I’m having the same problem.  I used to connect fairly quickly, then the connection time increased substantially and now it fails repeatedly.