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Wifi Security VPN not connecting

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P
Userlevel 6
Badge +17
@Ssherjj Please can you Direct Message (DM) me the email address associated with your WiFi Security account and I will check our logs and your account status in our back end systems.

Apologies for not replying again on Friday afternoon, I was out of the office.
TripleHelix
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Userlevel 7
Badge +63
I haven't used my complimentary license since beta testing ended late last year. Just saying. 😁 @Tarnak ..no risk..no gain..😂
@Ssherjj I have it running, and it is working fine. My version is 1.05. I don't know if that is the latest version. Not worried since I hardly ever use my smartphone for any web browsing. 🤣
Hi there Tarnak! Yes that is the latest version that I have as well. But I have submitted a Support Ticket because I cannot get the WiFi to work or connect. So I must have a dumb phone! I practically live on my phone and I need the Wifi Security. So hopefully support will get back to me by Monday. 🤔
It's working fine here FYI! 😛
Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
Ssherjj
Rank
Userlevel 7
Badge +62

I haven't used my complimentary license since beta testing ended late last year. Just saying. 😁


@Tarnak ..no risk..no gain..😂@Ssherjj

I have it running, and it is working fine. My version is 1.05. I don't know if that is the latest version. Not worried since I hardly ever use my smartphone for any web browsing.
🤣
Hi there Tarnak! Yes that is the latest version that I have as well. But I have submitted a Support Ticket because I cannot get the WiFi to work or connect. So I must have a dumb phone! I practically live on my phone and I need the Wifi Security. So hopefully support will get back to me by Monday. 🤔
Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
T
Rank
Userlevel 7
I haven't used my complimentary license since beta testing ended late last year. Just saying. 😁

@Tarnak ..no risk..no gain..😂

@Ssherjj

I have it running, and it is working fine. My version is 1.05. I don't know if that is the latest version. Not worried since I hardly ever use my smartphone for any web browsing.
🤣
Jasper_The_Rasper
Rank
Userlevel 7
Badge +54
I haven't used my complimentary license since beta testing ended late last year. Just saying. 😁
@Tarnak ..no risk..no gain..😂
I still have mine installed but only when I need to use it. 🤑

That is the same with me Daniel.
TripleHelix
Rank
Userlevel 7
Badge +63

I haven't used my complimentary license since beta testing ended late last year. Just saying. 😁@Tarnak ..no risk..no gain..😂
I still have mine installed but only when I need to use it. 🤑
Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
Ssherjj
Rank
Userlevel 7
Badge +62
I haven't used my complimentary license since beta testing ended late last year. Just saying. 😁

@Tarnak ..no risk..no gain..😂
Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
T
Rank
Userlevel 7
I haven't used my complimentary license since beta testing ended late last year. Just saying. 😁
Ssherjj
Rank
Userlevel 7
Badge +62
@pstonethompson '

This screen shows for split second then goes right back to the first screen in my first post CONNECT.

Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
Ssherjj
Rank
Userlevel 7
Badge +62
Sorry I'm not being very clear. ...when I hit connect the spinning circle spins for a split second at connecting and then goes right back to Connect. I'm connecting fine on my PC without issues. Now I have trouble with my IOS iPad. I edited my first post.

Windows Insider MVP 2023, iMac 2021 27 in i5 Retina 5, OS Monterey, Security: Malwarebytes. iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy 8 Note) , Webroot Beta Tester. Security
P
Userlevel 6
Badge +17
What's happening when you try to connect Sheri? Is it just spinning then failing? Or does it appear not to be doing anything at all? I am not sure which of the two screens you posted it is staying on.

Is anyone else having problems? I can connect on Android without issue.

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