Wifi Security VPN not connecting

After getting help from Webroot customer support with this ongoing issue, Wifi Security VPN still does not connect and does not authenticate, rendering it useless.  I have to say this whole thing really does surprise me.  Webroot has been very solid in the past.

 

I’ve canceled my subscription to Wifi Security VPN and uninstalled it again.

 

On what grounds am I not entitled to a full refund of the purchase price?

 

 

Wifi Security is not connecting on my Windows 10 laptop PC.

 

The “Connecting to automatic location” pop-up window opens and the little white thing spins around the American flag over and over and over forever.  That’s all.

I won’t be rebooting any router.  It’s not my router to reboot.  It’s public wifi, which is the whole reason I bought this product in the first place.

WIFI Security works on one computer but only logs in on the other. It won’t connect to any location. It worked last this. This week it won’t work. Nothing has changed on the computer. And I pay for this?

@drednm I have resynced your license. Can you try again and let me know how you get on?

There is no public beta of the WiFi Security apps but I know a few people didn't leave at the end of the pre-release beta as requested. It may be worth checking and leaving if you are still enrolled. I will see if it is possible to remove non-internal testers from the beta program at this end.

@pstonethompson Probably, a day or so earlier than my post reporting the problem. I don't know if am still enrolled . I haven't see anything about any on going beta testing of WiFi Security VPN.

I said a few days ago, that I wasn't having any problems. Now, I seem to have the problem @Ssherjj described above. I just get the 'rinse and repeat' on click on Connect>Connecting routine. Not to worry, I won't bother persevering in using WiFi Security VPN. I don't do much in using my smartphone for anything other than phone use. 🙂

Hi Daniel,

Thanks! Yes I thought I did leave the program but I must of not followed all the steps. I did leave the program with my iPad because I remember having issues with it in November and I submitted a support ticket then and their response was they were aware of the WiFi issues on the iPad and they would let me know when it is resolved. I didn't find out until February when Lucus replied to my support ticket saying there was an updated version to the WiFi and would I try again to reconnec. I must of messed up somehow when getting that WiFi Security for my Android by not leaving the Beta. Oh well..I get confused around here. LOL
Everything is running great now.😊

I would like to post how my issue was resolved regarding my Android device and my iPad running the Wifi Security VPN.encase someone else has this problem.

@pstonethompson wrote:

"Given the timing of your issues I believe you might be using a beta version of the application and may not have left the program when the app was launched as generally available.

In the Play Store you should be able to do this by finding WiFi Security under the "Installed" applications list, clicking on it and scrolling to "You're a beta tester". Under that section you should press "Leave".

I will get some instructions from colleagues on the app team on how you can uninstall beta versions of the app from your iPad.

I am seeing some failed login request from the IP address you last logged in from using an iPad and a iPhone. Does your password contain anything other than the letters A-Z and a-z, numbers 0-9, and these special characters: !\"#$%&'()*+,-./:;=?@[\\]_{|}~

Also from Webroot Support response:

Please follow the instructions below.

First you will need to leave the Beta program by clicking here, then press “Leave the Program” and a confirmation page will appear.


Then clear the Webroot WiFi Security app’s cache:

1. Open your phone’s Settings, then tap on the Apps section
2. Scroll down, then tap on, the Webroot WiFi Security app
3. If provided the option to Force Stop, tap it
4. Tap on Storage
5. Tap on Clear Cache


Finally, to uninstall the Beta version:

1. Open the Google Play store
2. Tap the menu in the top left, then tap on My apps & games
3. Scroll down to Webroot WiFi Security then tap on it
4. Tap on Uninstall and tap OK


You should now be able to install the live version of Webroot WiFi Security, available here.

If you experience problems with any steps in this process please reply to this message so that we can assist you further.

Thank you,

The Webroot Support Team

T
I have also replied to your message.

I just read your message. I am now connected on my Android device after following the instructions. Thank you again!😊

I was also going to ask you to leave the Beta program, I was in the process of typing a response.

Okay I'll follow their instructions then.

@pstonethompson ,

I have heard back from Webroot Support. I'm not sure if I should follow their instructions or should I wait for you? Support sent me a link to leave the Beta program and install the live version. Do I have to leave the Beta for the stable version of Wifi Security?