To Customer Support To Customer Support

Events
Leaderboard
Customer Support

BrightCloud® Threat Report Mid-Year Update

1 month ago

Check out our new Threat Report Update

Find answers to your questions
Stay up to date on the latest Webroot news
Ask questions and help others

Ask your question

58,428 Topics
169,556 Replies
66,253 Members

Upcoming Events

🏁 Getting Started

Everything you need to know about the new community.

🖥️ Major Console Upgrades

Find out about all of the new features!

📄 2022 Threat Report

Apple was most often impersonated company in phishing attacks in 2021

₿ Crypto Corner

A place for all things Cryptocurrency

Beta Testers

This program enables approved testers to preview builds before official release

📊 Universal Reporter Tool

Your guide for the Webroot Universal Reporter

Trending Consumer Knowledge Base Articles

Trending Business Knowledge Base Articles

View Knowledge Base

Categories
Recently active
Help others

Welcome

News, Announcements, Tech Discussions

Community 101

2067 topics
7662 Replies

News & Announcements

1216 topics
8611 Replies

Security Industry News

30034 topics
23476 Replies

Malware Manifesto

73 topics
0 Replies

Events & Conferences

285 topics
165 Replies

Tech Talk

4677 topics
11643 Replies

Water Cooler

865 topics
20017 Replies

Trivia

49 topics
386 Replies

Product Help & Discussions

Questions About a Webroot Product? Start Here!

Got a Question?

529 topics
2154 Replies

Webroot® SecureAnywhere™ - Antivirus

6979 topics
25230 Replies

Webroot® SecureAnywhere™ - Internet Security Plus

2475 topics
9955 Replies

Webroot® SecureAnywhere™ - Complete

3828 topics
18290 Replies

Webroot® Consumer/Business - for Macs

373 topics
1855 Replies

Webroot Mobile for iOS

257 topics
793 Replies

Webroot Mobile Security for Android

943 topics
4977 Replies

Webroot® WiFi Security

167 topics
612 Replies

Webroot® Business Endpoint Protection

1128 topics
3583 Replies

Webroot® Universal Reporter

17 topics
44 Replies

Webroot® DNS Protection

33 topics
175 Replies

Webroot® Security Awareness Training

48 topics
143 Replies

Webroot® Business Mobile Protection

34 topics
100 Replies

Webroot® SecureAnywhere™ - Antivirus for PC Gamers

553 topics
1354 Replies

Webroot® Legacy Products (2011 and Prior)

33 topics
107 Replies

Product Releases

Patch Notes & Software Updates

Business Product Releases

221 topics
360 Replies

Home Product Releases

238 topics
944 Replies

API

All Things API

Unity API Forum

86 topics
214 Replies

Carbonite Endpoint API

1 topic
1 Reply

Carbonite Replication API

1 topic
0 Replies

Integrations

Webroot Integration Discussions

Nable

1 topic
0 Replies

ConnectWise Automate Integration

12 topics
32 Replies

ConnectWise Manage Integration

1 topic
1 Reply

Kaseya VSA Integrations

14 topics
16 Replies

Crypto Corner

A place to discuss all things cryptocurrency

News

7 topics
8 Replies

Wallet Security

3 topics
24 Replies

Common Scams

4 topics
5 Replies

Getting Started

2 topics
7 Replies

What's Happened to WebrootNew Voice

Webroot® SecureAnywhere™ - Complete

Seriosly Disappointed

Hello All,So, received VERY troubling news from Webroot Support and I could really use some guidance here. For the past 8 or 9 years I’ve been a webroot customer. The very first time I renewed I added a new keycode to my account, only find out that I lost all remaing days, and had to start all over setting up Backup. Come to find out that Webroot doesn’t work like most software and that I had actually replaced my account, not renewed it. So, every year since then I have purchased a new keycode and then asked support to add the time to my account, thus avoiding any hassles or lost days.Well, Webroot has informed that they won’t do that anymore…From Support… Unfortunately, we are unable to combine subscriptions in this manner. We would be able to do the reverse, however, and add the remaining days from your existing subscription.This should not cause any issues as far as your LastPass subscription goes, as you will just need to add the new keycode to your Carbonite + Webroot management

11 minutes ago

TylerMSr. Security Analyst & Community Manager

Security Industry News

Black Hat 2022Conference

We’re back in almost full force at BlackHat 2022! The crowds were definitely back compared to last year and while not quite what they used to be pre-Covid, it definitely feels like we’re closer to getting back to normal 😎. This post is going to be a long one, so get that scrolling finger ready. The calm before the storm ⛈🌧Weather at the Mandalay Bay was usual Vegas hot, but as I’m sure many if you saw it took a turn for the worse with flash floods towards the end of the conference heading into DEFCON (heaviest rainfall in 10 years!) USA TODAYREGISTRATION Registration was much more organized that previous years and it was as simple as scanning a QR code and then going to a station to collect your backpack. It was definitely busy with lines the day of the opening keynote, but the day before wasn’t bad at all. They really upped their game from last year when they had technical difficulties and the lines wrapped around the pillars, so Kudos to Mandalay Bay + BlackHat. Backpacks are

45928

51 minutes ago

Jasper_The_RasperModerator

Security Industry News

Chrome 106 Stable fixes 20 security issues

September 27, 2022 By MARTIN BRINKMANN Google published a new stable version of its Chrome web browser just a moment ago (if you are reading this on September 27th, 2022). The new version of Google Chrome is a security update, but it introduces some new features and improvements as well. The update is rolled out to all devices over the course of hours, days and even weeks. Chrome users may speed up the installation of the update to Chrome 106 by loading chrome://settings/help in the browser's address bar or selecting Menu > Help > About Google Chrome.Chrome displays the current version and runs a check for updates when the page is opened. >> Full Article <<

2 hours ago

ConnorMThreat Research Analyst

Security Industry News

Cyber News Rundown Week: Uber hacked by Lapsus$News

Late last week, officials from Uber confirmed that threat actors tied to the Lapsus$ extortion group were able to compromise an employee’s account and exploit it to gain additional permissions. With these elevated permissions, the attackers were able to take control of internal tools and exfiltrate vulnerability reports that were created by Uber’s bug bounty program, some of which were still unpatched. Fortunately, officials have revealed that the attackers did not access any sensitive employee or customer information, and all stored personal and payment information was encrypted.Starbucks Singapore suffers customer data breachRecently, customers belonging to the loyalty program for Starbucks Singapore received an email notifying them hackers had illicitly accessed stored customer data. Not long after, the hackers published the stolen data to their leak site and claimed to have over 500,000 available records. Though Starbucks does not store any payment card data, their password databas

1204

2 hours ago

kagorooFresh Face

Community 101

MikeBeltNew Voice

Webroot® WiFi Security

Webroot Wi-fi Security help

Dear Sir/Madam,I just installed Webroot Wi-fi Security on my system after ordering it but once I connect it I can’t access the internet ie bing and yahoo also why must I download the software more than once because it’s not connecting?

2 days ago

jkwebznxNew Member

Webroot® Consumer/Business - for Macs

date of last scan

using Mac version 12.6. Webroot does not show the last scared date. When I close close Webroot

3 days ago

gutthansNew Member

Tech Talk

Removing devices from security display and protected count.

I show several more computers than I have currently running, on the ‘Security’/protected display. I want them gone, not just hidden. These have either been deactivated or parted out. How can I accomplish that from Webroot Secure Anywhere??

5 days ago

cristobalcatFresh Face

Webroot® Business Endpoint Protection

Yeeei: Wingate Update Webroot! Noooo: it have glitch! xD

Loving to use Winget (sorry, no Wingate) for all software installed upgrade, I found for my surprise that it detected Webroot installed under Webroot SecureAnywhere (Installed Webroot Endpoint Protection v9.0.32.60)And it says (as you can see) ‘Successfully Installed’, but Webroot Console online says nothing change. Soo… I don’t know what’s going on.Hope they fix it in the near future, since there is no easy way from WEBROOT to update antivirus, not even force to update, not even in the console.. the only antivirus at any level (personal or enterprise edition) that I know for decades that doesn’t help you to update their product in any easy way. Go figure.

5 days ago

davidcaFresh Face

Got a Question?

sonicwall is shown as threat on webroot

MY webroot everywhere CE 22.3 antivirus today told me that the sonicwall firewall protection on my desktop was a threat so I removed. it referred to w32,support.scam. was this wrong? The sonicwall had been there for some time since March 2021 and so had webroot and not shown as a threat before. What do I do? I am very computer illiterate. I also have norton but was told this was not needed by the remote agent I was referred to by HO who installed webroot and sonicwall.ANyone else had this probel,. I thouyght firewall was different from antivirus. I have windows 10.

5 days ago

Karol WilesNew Member

Got a Question?

Karol

How do I delete old phones and add new ones?

5 days ago

sslackNew Member

Webroot® SecureAnywhere™ - Antivirus

Chromebook Installation Problem

Have a Lenovo Chromebook Duet 3Created a Webroot Account, purchased a subscription and got a keycode.Downloaded APP from Play Store. Can’t login via app using same login/PW I use on website.When I launch app I get a screen with 2 options, “Create Account” and “Login”.When I use “Login” options I’m told “Unable to Login”.

9 days ago

pschmidt1New Member

Webroot® Consumer/Business - for Macs

Webroot Not Scanning

Hello, I just renewed my membership and it seems that it will not scan my MacBook Pro. I go to a college that uses examplify and am wondering if anyone knows if that software has ruined my scanning on my webroot security. I have not had this issue until my school had changed to this test taking software. It always wants me ti disable my virus protection and I always say no. So I am wondering if the examplify software has messed it up without my permisson. I also would like to know how to fix this porblem with my webroot so it will scan. I go into the app/ file whatever you would like to call it to go ahead and run a scan on my computer, everythin works normally until i click scan my computer and it will run for about 3 seconds and then say scan cancelled. What can i do to fix this.

12 days ago

ProTruckDriverModerator

Webroot® Consumer/Business - for Macs

Webroot and Sudo Commands

When uninstalling WSA from a Mac computer, WSA leaves a lot behind. Could the uninstaller for Mac's be made to uninstall what is left behind? After uninstalling WSA on my Mac running High Sierra this is left behind:   @ @    

14 days ago

AdvionNew Member

Got a Question?

clearing previously used drop downs

How do I clear previously used drop down that appear when I click on a different sites search bar ?

15 days ago

Events Calendar

User leaderboard

Show full leaderboard

Consumer Common KB Articles

Business Common KB Articles

Join the Conversation

Tweets by Webroot

Terms & Conditions

Customer Support
Webroot.com
Blog
Status Page
Community Guidelines
Legal
Privacy
Cookie Preferences

We have recently updated our Privacy Policies. We encourage you to read the full terms here.

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Check out our new Threat Report Update

Featured Topics

Upcoming Events

Black Hat 2022Conference

Cyber News Rundown Week: Uber hacked by Lapsus$News

Events Calendar

User leaderboard

Join the Conversation

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded