To Customer Support To Customer Support

Events
Leaderboard
Customer Support

Nastiest Malware 2022

5 months ago

Check out this year's Nastiest Malware

59,964 Topics
173,120 Replies
66,971 Members

Upcoming Events

Getting Started

Everything you need to know about being a community member.

Cybersecurity Standpoint

Experts share their insights on cyber threats and evolving security risks

2022 Threat Report

Threat trends for the entire year of 2021

₿ Crypto Corner

A place for all things Cryptocurrency

Beta Testers

This program enables approved testers to preview builds before official release

What's New Archive

Library of monthly updates for Webroot and Carbonite

Trending Consumer Knowledge Base Articles

Trending Business Knowledge Base Articles

View Knowledge Base

Categories
Recently active
Help others

Welcome

News, Announcements, Tech Discussions

Community 101

2093 topics
7758 Replies

News & Announcements

1211 topics
8789 Replies

Security Industry News

31236 topics
24624 Replies

Malware Manifesto

73 topics
0 Replies

Events & Conferences

289 topics
187 Replies

Tech Talk

4799 topics
12154 Replies

Water Cooler

907 topics
20725 Replies

Trivia

49 topics
390 Replies

Cybersecurity Standpoint

4 topics
78 Replies

Threat Reports

1 topic
114 Replies

Product Help & Discussions

Questions About a Webroot Product? Start Here!

Got a Question?

560 topics
2302 Replies

Webroot® SecureAnywhere™ - Antivirus

6993 topics
25285 Replies

Webroot® SecureAnywhere™ - Internet Security Plus

2478 topics
9964 Replies

Webroot® SecureAnywhere™ - Complete

3832 topics
18302 Replies

Webroot® Consumer/Business - for Macs

378 topics
1887 Replies

Webroot Mobile for iOS

258 topics
794 Replies

Webroot Mobile Security for Android

946 topics
4988 Replies

Webroot® WiFi Security

176 topics
642 Replies

Webroot® Business Endpoint Protection

1137 topics
3618 Replies

Webroot® Universal Reporter

18 topics
45 Replies

Webroot® DNS Protection

33 topics
176 Replies

Webroot® Security Awareness Training

52 topics
161 Replies

Webroot® Business Mobile Protection

35 topics
101 Replies

Webroot® SecureAnywhere™ - Antivirus for PC Gamers

553 topics
1354 Replies

Webroot® Legacy Products (2011 and Prior)

33 topics
107 Replies

Webroot® Universal Syslog Connector

1 topic
0 Replies

Product Releases

Patch Notes & Software Updates

Business Product Releases

222 topics
360 Replies

Home Product Releases

239 topics
950 Replies

What's New

25 topics
145 Replies

API

All Things API

Unity API Forum

91 topics
219 Replies

Carbonite Endpoint API

1 topic
1 Reply

Carbonite Replication API

3 topics
0 Replies

Integrations

Webroot Integration Discussions

Nable

1 topic
0 Replies

ConnectWise Automate Integration

13 topics
33 Replies

ConnectWise Manage Integration

1 topic
1 Reply

Kaseya VSA Integrations

15 topics
24 Replies

Crypto Corner

A place to discuss all things cryptocurrency

News

9 topics
21 Replies

Wallet Security

3 topics
24 Replies

Common Scams

4 topics
5 Replies

Getting Started

3 topics
10 Replies

MehmetvkfNew Member

Webroot® SecureAnywhere™ - Antivirus

my computer is infected and webroot can't remove it please help me

my computer is infected and webroot can't remove it please help me webroot not working for remove

4 minutes ago

TylerMSr. Security Analyst & Community Manager

Community 101

Beta TestersBETA

Welcome Beta Testers! Thank you for your interest in trying Webroot release candidates! Webroot release candidates are fully tested Webroot builds that Webroot will be releasing to its entire customer population in the near future. This program enables qualified testers an opportunity to preview these builds before they are generally available.If you are not already a Webroot Community member, please see how to set up a free account here.To gain access to these groups, please message an admin (like me) and we will get back to you shortly. Once approved you will gain access to all things beta. Those of you who are already enrolled in Beta testing will find that you can access this area. >>Beta Forums<<

41115

18 minutes ago

ConnorMThreat Research Analyst

Security Industry News

kntswftNew Member

Community 101

WRData 30GB - Huge Data File

In the 'Program Data' directory there is a subfolder called "WRData". I assume that is Webroot's data.On one server this folder is 30 GB and we are space constrained. Is there anything I can do to reduce the size of this folder?

17 hours ago

gr8auntteffieCommunity Guide

Tech Talk

I was just victimized by someone posting my CC on a hacker site -

On Thursday I found out that someone had posted my name, address, cell phone number and a credit card number on a hacker's website and learned this by some good Samaritan  calling me.  I hindsight, after having gone through the process of notifying my CC company and getting fraud alerts put onto my credit thru the big three credit bureaus, I think this good Samaritan might have been a vendor who had been given the number and when it was declined he contacted me to let me know that someone was attempting charges on my card, but that is speculation on my part.   The important thing to me was that I learned about it within a few hours of the issue starting so that I could get on top of it and let the CC company know and hopefully **bleep** this in the bud before it gets bigger and uglier.   Since the announcement of the Sally Hack and also the big hack that was announced on the news that Federal Government sites were hacked, I'm not sure if it's all connected or n

20 hours ago

TripleHelixModerator

Water Cooler

Join the Biggest Hour for Earth on 25 March, 8:30 pm local time! Switch off & give an Hour for Earth by spending 60 minutes doing something good for our planet.

Earth Hour is here! Let's create the Biggest Hour for Earth together.Switch off and give an hour for Earth at 8.30pm wherever you are Give an Hour for Earth by spending 60 minutes doing something - anything - positive for our planet. Join One Of The World's Largest Movements for Nature | Earth Hour 2023

2 days ago

kntswftNew Member

Got a Question?

Windows 11 core isolation feature

On Windows 11, is it safe to enable the Core Isolation memory integrity feature with Webroot installed?

2 days ago

JJK1234567Fresh Face

Community 101

A large number of temporary files have been found. (246 MB - Windows/IE only)

I’m using Microsoft Edge. I’m not using Internet Explorer. This message is showing up as a Webroot System Analyzer warning in yellow.What can I do to fix this?

2 days ago

MehmetvkfNew Member

Webroot® SecureAnywhere™ - Antivirus

my computer is infected and webroot can't remove it please help me

my computer is infected and webroot can't remove it please help me webroot not working for remove

5 minutes ago

kntswftNew Member

Community 101

WRData 30GB - Huge Data File

17 hours ago

kntswftNew Member

Got a Question?

Windows 11 core isolation feature

On Windows 11, is it safe to enable the Core Isolation memory integrity feature with Webroot installed?

2 days ago

JJK1234567Fresh Face

Community 101

A large number of temporary files have been found. (246 MB - Windows/IE only)

I’m using Microsoft Edge. I’m not using Internet Explorer. This message is showing up as a Webroot System Analyzer warning in yellow.What can I do to fix this?

2 days ago

SkyeMoNew Voice

Webroot® SecureAnywhere™ - Complete

I can't access my account or my app. No email support anymore?

My Key Code no longer works My username and password no longer work to log into my account on the web or when trying to open the app. In fact, the app no longer opens and requests my key code and then rejects it. I tried to make a new account and I get a error message that the page doesn’t exist. My mobile app works and correctly verifies that my account is paid through spring of 2024. There seems to be no way to send an email request for support to Webroot/Carbonite and the knowledge base is of no help. BTW, I paused my VPN through these steps to no avail. My app is Webroot SecureAnywhere - CompleteAnyone out there that can provide guidance? Thank you in advance,Shiah

5 days ago

TechnicalHelpPleaseFresh Face

Webroot® Business Endpoint Protection

How long does it take for Webroot to uninstall after sending the uninstall command?

I use webroot to centrally manage devices for out clients. Our policy is set to poll every 15 minutes. I’ve sent the command to the device that I want to uninstall it on, the command log shows delivered, but the program isn’t uninstalling. I’ve reset the device too and tried to refresh config on it but still webroot remains. How long does it take for the webroot client to act on the commands it receives? How can i force this to unistall?

10 days ago

rajansajanNew Member

Unity API Forum

Webroot API is not return all the end points

Hi All, I am calling the reports end point and it’s return only 6 endpoints, I have checked I have 7 active endpoints. or is there any way I can call the inactive endpoints using the API.If anybody can help?Thanks,

13 days ago

papabolromeNew Member

Unity API Forum

AgentStatus endpoint no QueryResults

Hello, I need to get my client’s Agentstatus data but the queryresults aren't giving me any results when trying to query it. Am I doing something wrong? Thank you!

13 days ago

deo.orsolinoNew Member

Webroot® Business Endpoint Protection

Webhook API Issue

Hi Guys,Has somebody able to successfully created and subscribed to webhook notification? I can’t seem to make mine to work.

19 days ago

SteveTrowNew Member

Webroot® WiFi Security

Can't use Firefox when I'm connected to WiFi Security

Hi,I use Firefox as my web browser. When I try to use if when I’m connect to WiFi Security, I get a notice from Firefox that it can’t find the server.When I disconnect from WiFi Security, Firefox works fine.Any idea what’s going on here?

20 days ago

Events Calendar

User leaderboard

Show full leaderboard

Consumer Common KB Articles

Business Common KB Articles

Join the Conversation

Tweets by Webroot

Terms & Conditions

Customer Support
Webroot.com
Blog
Status Page
Community Guidelines
Legal
Privacy
Cookie Preferences

We have recently updated our Privacy Policies. We encourage you to read the full terms here.

Sign up

Already have an account? Login

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Check out this year's Nastiest Malware

Featured Topics

Upcoming Events

Beta TestersBETA

Cyber News Rundown: Ferrari confirms customers data breachNews

Events Calendar

User leaderboard

Join the Conversation

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded