Malware has Hijacked my browser. I need to remove it.
My daughter downloaded a malware posing as an urgent windows update. I have a current subscription of Webroot Secureanywhere but it does not remove thius malware and every tie we open a browser or google we get all kiunds of popups that are not requested and are themselves malware sites. I continue to scan and remove viruses and malware with Webroot but I cannot remove this particular malware. Anyone have a solution?
Userlevel 7
+52
Hello and Welcome to the Webroot Community Forums!
If you suspect that you have threat:
The best thing to do is to Open a Support Ticket, and ask Webroot Support to take a look and remove this for you. There is no charge for this if you are a WSA license holder, with a current subscription.
+
Virus Removal Options
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074
How to Remove Potentially Unwanted Applications
https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/4074...
If you suspect that you have threat:
The best thing to do is to Open a Support Ticket, and ask Webroot Support to take a look and remove this for you. There is no charge for this if you are a WSA license holder, with a current subscription.
+
Virus Removal Options
https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074
How to Remove Potentially Unwanted Applications
https://community.webroot.com/t5/Techie-KB/How-to-Remove-Potentially-Unwanted-Applications/ta-p/4074...
Userlevel 7
Hi jonnash
Welcome to the Community Forums.
Whilst what Petrovic has advised is spot on re. this non-malware program we commonly refer to as a PUA or Potentially Unwanted Application, I would like to interject to provide more information re. the Webroot stance on these and how to avoid them in the first place.
These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
I hope that this further information is of assistance?
Regards, Baldrick
Welcome to the Community Forums.
Whilst what Petrovic has advised is spot on re. this non-malware program we commonly refer to as a PUA or Potentially Unwanted Application, I would like to interject to provide more information re. the Webroot stance on these and how to avoid them in the first place.
These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see this link for more information regarding Webroot's stance on these annoying programs.
I hope that this further information is of assistance?
Regards, Baldrick
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