The UK's tax agency —HMRC (Her Majesty's Revenue and Customs)— has collected the voice records of over 5.1 million Brits, a UK-based privacy and civil liberties group has discovered.
The HMRC collected these voice records via a new service it launched in January 2017. Called Voice ID, the service allows UK citizens to authenticate when calling HMRC call centers via their voice.
HMRC misled users into providing a voice sample
When it launched, the HMRC website claimed users would be able to opt out of using this feature and continue to authenticate and prove their identity via the usual methods.
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