InfoWorld | Sep 23, 2014
When editors at a technology website can't figure out how to set up a basic feature, you know something is wrong. I'm a big proponent of users taking on more technology responsibility, not being subject to the whims of the IT priesthood. But when you become shadow IT or a consumerization user, you're taking on a higher burden.
Yet many people fail to do that. And their technology vendors often fail in helping them do that. Perfect example: Apple's iOS 8 upgrade.
Apple's reputation is all about ease of use and empowered users. But when you upgrade to iOS, chances are very high you'll mess up your iCloud settings and end up with a major compatibility break. That happened to the editors of Macworld UK, who lost their ability to collaborate using iWork documents. It also happened to my far less technical sister-in-law and her husband, who both lost their iPads' iWork documents.
InfoWorld/ full article here/ http://www.infoworld.com/article/2686976/consumerization-of-it/ios-8-reveals-the-dark-side-of-empowered-users.html
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