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wssyncmlnps com.wssnps risk message samsung note 3
Started this morning - Webroot picked up and identified the Trojan "Android.SMSsend" in wssyncmlnps com.wssnps....I tried to unistall and it can not be unistalled nor can I identify which sub routine is running this service. Is this a real threat or not? and if not why did Webroot just start picking this up ? -Orion
Best answer by Dermot7
Hi Orion, please see:
Thank you for contacting Webroot Support. We apologize for any inconvenience this issue may have caused.
It does appear the detection in question was a false positive. We have re-evaluated the definition detecting the application you report and corrected the false positive on our end. Within the next 24-48 hours we will release a new definition set with those corrections and you should no longer see that detection. In the meantime, you may choose the option to "Ignore this threat" and this will prevent Webroot from displaying the alert again for that particular app. We appreciate your report and thorough troubleshooting!
Regards,
The Webroot Mobile Threat Research Team
Any question, just ask...
View originalThank you for contacting Webroot Support. We apologize for any inconvenience this issue may have caused.
It does appear the detection in question was a false positive. We have re-evaluated the definition detecting the application you report and corrected the false positive on our end. Within the next 24-48 hours we will release a new definition set with those corrections and you should no longer see that detection. In the meantime, you may choose the option to "Ignore this threat" and this will prevent Webroot from displaying the alert again for that particular app. We appreciate your report and thorough troubleshooting!
Regards,
The Webroot Mobile Threat Research Team
Any question, just ask...
+3Hi Orion, please see:
Thank you for contacting Webroot Support. We apologize for any inconvenience this issue may have caused.
It does appear the detection in question was a false positive. We have re-evaluated the definition detecting the application you report and corrected the false positive on our end. Within the next 24-48 hours we will release a new definition set with those corrections and you should no longer see that detection. In the meantime, you may choose the option to "Ignore this threat" and this will prevent Webroot from displaying the alert again for that particular app. We appreciate your report and thorough troubleshooting!
Regards,
The Webroot Mobile Threat Research Team
Any question, just ask...
Thank you for contacting Webroot Support. We apologize for any inconvenience this issue may have caused.
It does appear the detection in question was a false positive. We have re-evaluated the definition detecting the application you report and corrected the false positive on our end. Within the next 24-48 hours we will release a new definition set with those corrections and you should no longer see that detection. In the meantime, you may choose the option to "Ignore this threat" and this will prevent Webroot from displaying the alert again for that particular app. We appreciate your report and thorough troubleshooting!
Regards,
The Webroot Mobile Threat Research Team
Any question, just ask...
+3Hj, you may choose the option "Ignore this Threat" safely...it's a False Positive.
+62Hello Dermot7, Great job posting the help messages for the Samsung FP.
Have a GREAT DAY
Sherry:D
Have a GREAT DAY
Sherry:D
+3No worries, take care, and please feel welcome to come back and ask anytime you have any question, or just want to join in the Community :D@ wrote:
Thanks for the quick response ! looking forward to the new definitions being pushed out. -Orion
Hi MeMutley
Welcome to the Community Forums...http://www.forumsextreme.com/images2/sSig_welcome6.gifhttp://www.forumsextreme.com/images2/sSig_welcome6.gifhttp://www.forumsextreme.com/images2/sSig_welcome6.gifhttp://www.forumsextreme.com/images2/sSig_welcome6.gif
Glad that the Community has been of assistance...that is what it is here for. There have been a spate of similar thread on this today...and thankfully the news is getting around about the causes of the issue.
Hang in there and the Development & Support Teams should have the issue resolved shortly.
Regards
Baldrick
Welcome to the Community Forums...http://www.forumsextreme.com/images2/sSig_welcome6.gifhttp://www.forumsextreme.com/images2/sSig_welcome6.gifhttp://www.forumsextreme.com/images2/sSig_welcome6.gifhttp://www.forumsextreme.com/images2/sSig_welcome6.gif
Glad that the Community has been of assistance...that is what it is here for. There have been a spate of similar thread on this today...and thankfully the news is getting around about the causes of the issue.
Hang in there and the Development & Support Teams should have the issue resolved shortly.
Regards
Baldrick
+3Hello MeMutley and Welcome. Yes, you have nothing to worry about, and thanks for letting us know.
Be sure to ask, if you have any questions.
Be sure to ask, if you have any questions.
Hi Cube420
Welcome to the Community Forums...http://www.forumsextreme.com/images2/sSig_welcome4.gifhttp://www.forumsextreme.com/images2/sSig_welcome4.gifhttp://www.forumsextreme.com/images2/sSig_welcome4.gif
Not sure exactly what you mean by that but in the case of the issues reported by the OP the problem (Trojan "Android.SMSsend" in wssyncmlnps com.wssnps) is due to a false positive, which the Support & Development Teams are working on. SO in this case it would be a problem with WSA.
However, if your issue is not the same as that mentioned above then exercise caution and if you have any doubt at all play safe...Open a Support Ticket so that the Support Team can check out the specifics in your case.
Regards
Baldrick
Welcome to the Community Forums...http://www.forumsextreme.com/images2/sSig_welcome4.gifhttp://www.forumsextreme.com/images2/sSig_welcome4.gifhttp://www.forumsextreme.com/images2/sSig_welcome4.gif
Not sure exactly what you mean by that but in the case of the issues reported by the OP the problem (Trojan "Android.SMSsend" in wssyncmlnps com.wssnps) is due to a false positive, which the Support & Development Teams are working on. SO in this case it would be a problem with WSA.
However, if your issue is not the same as that mentioned above then exercise caution and if you have any doubt at all play safe...Open a Support Ticket so that the Support Team can check out the specifics in your case.
Regards
Baldrick
The issues is with Android.SMSsend. Thank you for your help, I have selected Ignore This Threat, until the false positive is corrected. Thank you for your quick response.
My Samsung is only used for music, pictures and occational surfing while on networks or public sites. It was not on today, but it is now. I do not know if it is a threat! Please verify
+62Welcome suziemac,
Thank you for contacting Webroot Support. We apologize for any inconvenience this issue may have caused.
It does appear the detection in question was a false positive. We have re-evaluated the definition detecting the application you report and corrected the false positive on our end. Within the next 24-48 hours we will release a new definition set with those corrections and you should no longer see that detection. In the meantime, you may choose the option to "Ignore this threat" and this will prevent Webroot from displaying the alert again for that particular app. We appreciate your report and thorough troubleshooting!
Thank you for contacting Webroot Support. We apologize for any inconvenience this issue may have caused.
It does appear the detection in question was a false positive. We have re-evaluated the definition detecting the application you report and corrected the false positive on our end. Within the next 24-48 hours we will release a new definition set with those corrections and you should no longer see that detection. In the meantime, you may choose the option to "Ignore this threat" and this will prevent Webroot from displaying the alert again for that particular app. We appreciate your report and thorough troubleshooting!
Thank you so much for this forum post. I thought it was strange that Webroot could not remove this threat. You've never failed me in the past.
I Googled it.. from what I can tell it is a file built into the OS of the Samsung phones evidently and might be used for backing up, sync, and one reference noted the Samsung Updater service.@ wrote:
Thats great, but would somebody please identify what that wssync thing is?
There is another current thread relating to this current issue.
This appears to have been identified as a False Positive, so a fix should be in the works to correct the problem.
This appears to have been identified as a False Positive, so a fix should be in the works to correct the problem.
+62Welcome to the Webroot Forum ? hayteroxx:) Webroot hasn't let you down and appreciate you being here posting. It'll be straightened out soon.
Thank you,
Sherry
Thank you,
Sherry
+62Hi DavidP1970, great to have you online to help out here..;)
Thanks DavidP. But it makes me wonder why Webroot isnt addressing the question. Saying it'll be fixed in a couple days doesn't give me much comfort
Please see This Reply.
As noted, this has been identified it as a False Postive, it is being fixed. Please note that FP's DO take a couple days to fix as it takes that long for the information do be filtered down to all updater servers.
That is normal for ALL AV vendors.
As noted, this has been identified it as a False Postive, it is being fixed. Please note that FP's DO take a couple days to fix as it takes that long for the information do be filtered down to all updater servers.
That is normal for ALL AV vendors.
Hi@ wrote:
Hi DavidP1970, great to have you online to help out here..;)
+62Yes Thank you for much needed back up support..
Glad your here...:) never too late we'll almost..lol
Glad your here...:) never too late we'll almost..lol
I will do what I can, but I am struggling a bit tonight: my reading glasses had the lenses replaced today. I now have TRIFOCALS, and it is taking a bit to get used to. :)@ wrote:
Yes Thank you for much needed back up support..
Glad your here...:) never too late we'll almost..lol
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