Amy Wiley, VP of Engineering Services, talks with Engineering People [Podcast]

 
 
Amy Wiley, Vice President of Engineering Services, Webroot

 
As Vice President of Engineering Services, Amy is part of a global team that ranges from DevOps engineers, escalation engineers, quality assurance (QA) team members, and support engineers to customer retention agents, UX/UI designers, advanced malware removal analysts and threat research experts.
 
In her role, Amy serves as the voice of the customer, working with development, QA, product management and sales and marketing to ensure customer or product problems are resolved and, ultimately, keeping customers cyber safe.
 
She leads a team that works around the clock, every single day, to monitor systems, engage with customers, and ensure that Webroot is providing the best experience and protection in the industry.
 
Amy has more than 17 years of experience working for software development companies in different capacities. Prior to her nearly 16-year tenure at Webroot, she worked as a technical account manager and a staff software engineer at Rally Software and IBM Rational.
 
When she is not in the office, Amy, alongside her husband Mike, can be found on cheering their kids (18-year-old Sammy and 16-year-old Bennett) playing basketball, golf, soccer, and track.
 
More on the Engineering People website.