System Requirements and Prerequisites

  • 16 September 2019
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System Requirements

  • A machine running Windows 10 or Windows Server 2016 (en-US)
  • .NET 4.6.2 or higher
  • Microsoft Office 365 or Office 2016 (Excel is required for reports to be generated)
  • For emailing reports (one or the other):
    • Microsoft Office 2016 Outlook
    • Access to an SMTP server that can send email outbound

Webroot Account and Console Requirements

  • An admin account for the Webroot management console with the Account Type GSM Super Admin
  • Unity API credentials
  • Be using a Managed Service Provider (MSP) type Webroot management console (that supports multiple sites)
  • Parent Keycode
    • The parent keycode is available in the Webroot management console, under: Settings > Account Information
    • More information on viewing account information in the console is available here.

Note: This is per user installation with files installed and export to the user folder.

Note: It is important that Microsoft Office Excel be properly installed and registered. If it is not, the error ‘Call was rejected by callee’ will be logged when attempting to generate reports.

 

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