Question

Can't remove WebRoot


Badge +1
I cannot uninstall webroot from a customer's computer using add/remove programs. I tried "C:Program Files (x86)WebrootWRSA.exe" –uninstall" and it says "are you sure you want to uninstall" and I say yes, then it says it's being managed by the central console and I have to make the changes there. BUT, the machine doesn't' show anywhere in the console. It was remove from console but it didn't remove software from the workstations.

3 replies

Userlevel 7
Badge +54
Hello @jbensheimer and Welcome to the Webroot Community!

You should be using "C:Program FilesWebrootWRSA.exe" –uninstall see here for more info and if that doesn't work try to uninstall in Safe Mode with Networking: https://community.webroot.com/webroot-secureanywhere-antivirus-12/pc-uninstallation-option-missing-from-control-panel-34688

Please let us know if it works! And if it doesn't please Submit a Support Ticket and they will help you sort it out.

Thanks,
Userlevel 7
Badge +54
TripleHelix wrote:

Hello @jbensheimer and Welcome to the Webroot Community!

You should be using "C:Program FilesWebrootWRSA.exe" –uninstall see here for more info and if that doesn't work try to uninstall in Safe Mode with Networking: https://community.webroot.com/webroot-secureanywhere-antivirus-12/pc-uninstallation-option-missing-from-control-panel-34688

Please let us know if it works! And if it doesn't please Submit a Support Ticket and they will help you sort it out.

Thanks,


I just tried the above to Uninstall and it doesn't work for me on Win 10 x64 1809 so I'm chatting with support about this issue as it's been awhile since I tried to use this to Uninstall..
Userlevel 7
Badge +54
Okay this is the proper way to use the command line:

"C:\Program Files\Webroot\WRSA.exe" –uninstall

The dashes are missing and should be in there!

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