How to add a file or a folder to exclusions?

Hi guppysb,
 
Welcome to the Webroot Community.
 
Despite this option being an often requested "Feature Request" (you can vote for this HERE, by adding your Kudos) in the Home edition of Webroot, for now it only exists in the Business version (your link is from the business forum). But you are not alone as many would like this option.
 
I believe Webroot wants to keep things as simple as possible, especially for the novice user. Adding exceptions could (in their view) open up avenues to infection for someone who didn't know what they were doing. That's my take on the whole thing, anyway. I still think it should be an option, imho. ;)
 
Regards,
BD

Sadface 😞

@ wrote:

@ wrote:

@wrote:
Hello,
 
I am trying to add either files or folders as exclusions in the webroot secure anywhere software. How do I do that? It seems like it was added in 2015 according to this forum post, but I can't find the feature: https://community.webroot.com/t5/Product-Questions/how-to-set-file-and-folder-exclusions-in-the-webroot-console/td-p/189775
 
Thanks.

You do not need to add folder exlusions for applications with WebrootSecureAnywhere like you do with traditional antivirus software. If you are having issues with an application when running Webroot SecureAnywhere, please Submit a Support Ticket and we can sort that out for you. You can easily verify if the issue is related to Webroot by disabling Webroot SecureAnyware and checking to see if the issue still exists. 
 
-Dan

What kind of answer is this? Why are you telling your customers what they do and don’t need, clearly people are requesting this feature, a feature available in pretty much every AV and webroots response is..naw you don’t need It we know what you need better then you?? Sorry but this is frankly a very unprofessional answer from what i thought was a reputable company

Well, that is your view and you are very much entitled to it...but actually DanP was only providing advice based on what WRSA's current features allow/cover. 
 
Yes, the feature is available in the Business Endpoint version...yes. it has been requested for the Consumer version,...yes, and for a loong time...but at the end of the day WRSA is where it is at for the moment...no one is hiding that...so if that is a feature that is a primary requirement then WRSA is not for those persons...it is that simple at present.
 
This may change in the future...but that is here we are at.
 
Baldrick