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I cannot get a response to a support ticket.

  • 13 September 2016
  • 5 replies
  • 602 views

Userlevel 1
Original support ticket on September 8 and still no response.
Is someone working on it?
It's getting frustrating.
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Best answer by blv5367 13 September 2016, 17:55

My problem was quickly solved by a call to tech support.
 
 
Awesome technical support by which all others should be measured.
 
Outstanding experience.
 
Thank you.
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5 replies

Userlevel 7
Badge +55
Hello blv5367,
 
Welcome to the Webroot Community,
 
Sorry to hear about this frustration. It's understandable. Did you Submitt a Support Ticket HERE.
 
Usually, Webroot Support answers within 24-48 hrs. So I am not sure what would be the holdup.
 
You could also call Support during business hours.
https://www.webroot.com/us/en/company/contact-us
 
Hope this helps?
Userlevel 1
yes I submitted a support ticket there.
 
Following is a copy of my requests.
 
Your Message (Sep 12, 2016 16:01) Error(URFL601):You must confirm your previous registration before continuing.Error(URFL601):You must confirm your previous registration before continuing.
Error(WB102): Registration cannot be completed
Your Message (Sep 11, 2016 14:45) cannot activate accountwhen I open Webroot SecureAnywhere, it tells me account activation needed. I click on activate my account button which sends me back to the confirmation e-mail where I press the link to activate my account which continues to fail.

I've gone through this process 10 times

is there a way to uninstall everything and start completely over?

I need assistance please.
Your Message (Sep 9, 2016 23:23) Error(WB102): Registration cannot be completedHello

the following link in the e-mail I received from Webrooot Console Confirmation gives me an code Error(WB102): Registration cannot be completed at the Webroot SecureAnywhere Confirmation Page.

"Thanks for registering your keycode with us. To complete the registration process and activate your Webroot Console, please click the confirmation link below:

https://my.webrootanywhere.com/regconfirm.aspx?LEX=a55a82af-5d09-4685-94b2-d2c214d143a5&L=9&EM=blv5367%40msn.com&FL=Y&AP=N

We look forward to seeing you soon.

Regards

Webroot Team"
©️ Copyright 2004 - 2016 Webroot Inc.
Userlevel 7
Badge +55
Hello blv5367,
 
Again I apologize for this.. Let me ping someone who could look up your ticket.
 
? can you look into this and get a hold of support?
Userlevel 1
My problem was quickly solved by a call to tech support.
 
 
Awesome technical support by which all others should be measured.
 
Outstanding experience.
 
Thank you.
Userlevel 7
Badge +55
Wonderful blv5367,
 
Thank you for letting us know. Support is the best I have to agree.:D
 
 

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