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KB300850 + Chrome 64-bit = WRUSR.dll crashes Chrome

  • 19 November 2014
  • 16 replies
  • 127 views

Hello all.

 

I have already opened a support ticket regarding this issue but I would like to inform the community about this issue as well.

 

I think after the installation of the KB3000850 Windows update my 64-bit Chrome stopped working in conjuction with WSA because it constantly crashes. To confirm my suspicions I have checked the event viewer and I've found an entry. As an additional check I've temporarily switched to 32-bit Chrome and it's working again.

 

Protokollname: Application

Quelle: Application Error

Datum: 19.11.2014 11:36:29

Ereignis-ID: 1000

Aufgabenkategorie:(100)

Ebene: Fehler

Schlüsselwörter:Klassisch

Benutzer: Nicht zutreffend

Computer: SimonDesktop

Beschreibung:

Name der fehlerhaften Anwendung: chrome.exe, Version: 39.0.2171.65, Zeitstempel: 0x54665821

Name des fehlerhaften Moduls: WRusr.dll, Version: 8.0.5.107, Zeitstempel: 0x545d67ee

Ausnahmecode: 0xc000041d

Fehleroffset: 0x000000000000c227

ID des fehlerhaften Prozesses: 0xc10

Startzeit der fehlerhaften Anwendung: 0x01d003e4a2cdcd3b

Pfad der fehlerhaften Anwendung: C:Program Files (x86)GoogleChromeApplicationchrome.exe

Pfad des fehlerhaften Moduls: C:Windowssystem32WRusr.dll

Berichtskennung: eb413a5a-6fd7-11e4-859a-902b3414ec58

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Ereignis-XML:

(less than) Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event" (greater than)

(less than) System (greater than)

(less than) Provider Name="Application Error" / (greater than)

(less than) EventID Qualifiers="0" (greater than) 1000 (less than) /EventID (greater than)

(less than) Level (greater than) 2 (less than) /Level (greater than)

(less than) Task (greater than) 100 (less than) /Task (greater than)

(less than) Keywords (greater than) 0x80000000000000 (less than) /Keywords (greater than)

(less than) TimeCreated SystemTime="2014-11-19T10:36:29.000000000Z" / (greater than)

(less than) EventRecordID (greater than) 458557 (less than) /EventRecordID (greater than)

(less than) Channel (greater than) Application (less than) /Channel (greater than)

(less than) Computer (greater than) SimonDesktop (less than) /Computer (greater than)

(less than) Security / (greater than)

(less than) /System (greater than)

(less than) EventData (greater than)

(less than) Data (greater than) chrome.exe (less than) /Data (greater than)

(less than) Data (greater than) 39.0.2171.65 (less than) /Data (greater than)

(less than) Data (greater than) 54665821 (less than) /Data (greater than)

(less than) Data (greater than) WRusr.dll (less than) /Data (greater than)

(less than) Data (greater than) 8.0.5.107 (less than) /Data (greater than)

(less than) Data (greater than) 545d67ee (less than) /Data (greater than)

(less than) Data (greater than) c000041d (less than) /Data (greater than)

(less than) Data (greater than) 000000000000c227 (less than) /Data (greater than)

(less than) Data (greater than) c10 (less than) /Data (greater than)

(less than) Data (greater than) 01d003e4a2cdcd3b (less than) /Data (greater than)

(less than) Data (greater than) C:Program Files (x86)GoogleChromeApplicationchrome.exe (less than) /Data (greater than)

(less than) Data (greater than) C:Windowssystem32WRusr.dll (less than) /Data (greater than)

(less than) Data (greater than) eb413a5a-6fd7-11e4-859a-902b3414ec58 (less than) /Data (greater than)

(less than) Data (greater than)

(less than) /Data (greater than)

(less than) Data (greater than)

(less than) /Data (greater than)

(less than) /EventData (greater than)

(less than) /Event (greater than)
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Best answer by FleischmannTV 23 November 2014, 02:13

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16 replies

Userlevel 7
Badge +56
Can you save a scan log and see if anything is abnormal also check here to see if anything is being Monitored with Chrome open: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingProcesses.htm

 

Thanks,

 

Daniel
Thank you for this post--I've been having this trouble for a few weeks as well.
Userlevel 7
Badge +56
Hello and Welcome to the Webroot Community!

 

Can you please Submit a Support Ticket so they can look into it further and please let us know the outcome!

 

Thanks,

 

Daniel 😉
Same here : WRUSR.DLL crashes Chrome and IE after installing KB300850 !!!

I temporarily disabled Webroot "Web shield" to avoid the problem....

 

Peter
Userlevel 7
Hello pv979, welcome to the Webroot Community!

 

The issues around the recent Windows Updates appear to be a bit complex, as different users have had different problems and thus different fixes are needed.  I think it would be best for you to submit a Trouble Ticket and let Webroot Support take a look at it for you.
I temporary disabled Webroot "Web shield" to avoid the problem....
Yes, disabling the webshield seems to work as well.
Have same issue in my company. Issue was not present on 8.5.107 but was when I upgraded to 8.5.1.09 I had the IE crashing, and I also have chrome installed. Luckily KB3000850 is an optional update on the systems I have checked so far. And I can confirm, turning off webshield gives a temp fix. Looks like Avast has issues with the MS update aswell from what I can find out.

I have sent in diagnostics to the tech support.
Userlevel 7
Badge +56
Is this on Windows 8.1 Pro 64bit or some other OS? As it works fine with the Latest build Of Chrome 64bit and WSA v8.0.5.109.

 

Thanks,

 

Daniel 😉
@ wrote:

Is this on Windows 8.1 Pro 64bit or some other OS? As it works fine with the Latest build Of Chrome 64bit and WSA v8.0.5.109.

Yes, this is on Windows 8.1 x64 after the KB3000850 update in my case. It had been working fine with Chrome x64 until then.
Userlevel 7
Badge +56
It works fine on my Win 8.1 Pro x64 & Chrome 64bit can you try again to see if it continues?

 

Thanks,

 

Daniel

 



 

 
Userlevel 7
Badge +56
On second thought after a reboot! And closing Chrome and restart it works fine. Maybe @ can ping someone to look at it?

 

Daniel

 

Log Name: Application

Source: Application Error

Date: 2014-11-21 4:04:28 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: TH-VMWIN8PROX64

Description:

Faulting application name: chrome.exe, version: 39.0.2171.65, time stamp: 0x54665821

Faulting module name: WRusr.dll, version: 8.0.5.109, time stamp: 0x546cfa68

Exception code: 0xc0000005

Fault offset: 0x000000000000c237

Faulting process id: 0xeec

Faulting application start time: 0x01d005cebb2a288b

Faulting application path: C:Program Files (x86)GoogleChromeApplicationchrome.exe

Faulting module path: C:WINDOWSsystem32WRusr.dll

Report Id: fac3a148-71c1-11e4-bf39-000df096c8e0

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2014-11-21T21:04:28.000000000Z" />

<EventRecordID>12990</EventRecordID>

<Channel>Application</Channel>

<Computer>TH-VMWIN8PROX64</Computer>

<Security />

</System>

<EventData>

<Data>chrome.exe</Data>

<Data>39.0.2171.65</Data>

<Data>54665821</Data>

<Data>WRusr.dll</Data>

<Data>8.0.5.109</Data>

<Data>546cfa68</Data>

<Data>c0000005</Data>

<Data>000000000000c237</Data>

<Data>eec</Data>

<Data>01d005cebb2a288b</Data>

<Data>C:Program Files (x86)GoogleChromeApplicationchrome.exe</Data>

<Data>C:WINDOWSsystem32WRusr.dll</Data>

<Data>fac3a148-71c1-11e4-bf39-000df096c8e0</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>
Userlevel 7
Badge +56
I talked to Shawn about it and he hadn't seen any escalations about it yet.  Forgive me if this has been covered already, but is there a support ticket started for this one?
Userlevel 7
Badge +56
@ wrote:

I talked to Shawn about it and he hadn't seen any escalations about it yet.  Forgive me if this has been covered already, but is there a support ticket started for this one?

I will right now! 
@ wrote:

I talked to Shawn about it and he hadn't seen any escalations about it yet.  Forgive me if this has been covered already, but is there a support ticket started for this one?

I had started one but had put in a second one to threat research to whitelist some files, maybe the original one got overlooked.
Seems to be solved as of 8.0.5.111
Userlevel 7
Badge +56
@ wrote:

Seems to be solved as of 8.0.5.111

Yes and IE I was wondering what was crashing IE11 on my system. LOL

 

Daniel 😉

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